Patient Services Manager

Title: Patient Services Manager

Job Description:

Location:

US-VA-Virginia-Virtual

Pay Rate:

Salary - Salary Plan, 70,000.00 USD Annual

Work Shift:

Full time

Job Description

We’re looking for a friendly, compassionate leader to join our culinary team!

Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients. Lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective and productive, and that takes pride in delivering quality service every time.

Responsibilities

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Lead and manage team member recruiting, training, and development

• Perform daily inspections, patient rounding, assessments, coaching, and counsel team members

• Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs

• Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment

• Take action and provide excellent customer service to correct any issues that occur

• Implement, manage, and maintain the patient ambassador program for high-quality service

• Collaborate with department, facility, and company leadership to achieve goals

• Stays informed on patient satisfaction updates, current trends 

• Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork. 

• Participates in patient experience workshops and projects led by the organizations

Skills

• Interpersonal Skills: Ability to interact with individuals of all backgrounds

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Experience managing a team and in customer service

• Computer experience with word processing, spreadsheets, and various software

• Must be willing to relocate for promotion opportunities

• Must have or be willing to obtain a valid Serve Safe certification or equivalent

Not Required but a Big Plus

• Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred

• Working knowledge of Press Ganey/NRC Picker

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.