Patient Access Representative

Title: Patient Access Representative

Location: Moorhead MN United States

• 2310 4th Ave N, Moorhead, MN 56560, USA
• 20-22 per hour
• Hourly
• Part Time

CHSI is a private, non-profit organization established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members. Today, CHSI has expanded services and provides mental & physical healthcare to all individuals in our communities. Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured. We also accept ND and MN Medicaid, Medicare, and most private insurance plans.

WHO ARE WE LOOKING FOR?

We are on the search for a Part-time Patient Access Representative to join our Moorhead, MN team 20 hours per week. In a Patient Access Representative role at CHSI, you will be responsible for assisting patients navigate healthcare at CHSI through over the phone and in-person interactions. At the front desk, this includes processing healthcare service payments and managing patient information in the Electronic Health Record (EHR) system. This role serves as a critical liaison between patients and clinical staff, ensuring effective communication, accurate data entry, and positive patient experience

Duties:

• Manage high volumes of inbound and outbound calls in a timely and professional manner, always identifying self and clinic.
• Greet and assist patients both in-person and by phone; determine needs, answer questions, take accurate messages, and route calls as appropriate.
• Follow communication "scripts" in Teams when handling various topics to ensure consistency and accuracy.
• Complete patient registration, update patient demographic data, and update existing patient records in accordance with policies and procedures as well as other relevant information (phone number, address, etc.).
• Verify and update patient insurance, Medicare, and Managed Care.
• Educate all patients on CHSI's Sliding Fee Scale and associated documentation.
• Scan all demographic and consent paperwork into the EHR under the appropriate tabs and document phone notes when applicable.
• Navigate EHR to locate and verify patient information as needed.
• Maintain and manage the EHR patient chart desktop.
• Collect patient payments and document related notes regarding collection assist patient with navigating website for payment plan information.
• Monitor and reconcile appointments with the patient appointment reminder system.
• Ensure the waiting room is cleaned and tidied between each patient.
• Make manual appointment reminder calls when necessary.
• Document patient communication in the EHR via telephone encounters.
• Perform other duties as assigned by supervisor.

ARE YOU A GOOD FIT?

In addition to being a wonderful team member, we are seeking an individual with the below qualifications:

PHYSICAL ABILITIES

• In an eight hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
• Employee must be able to lift up to 50 pounds occasionally.
• Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.

QUALITIES/CHARACTERISTICS

• Maintains a professional relationship and positive attitude with internal customers (co-workers, CHSI's staff, Board of Directors) and external customers (the public, patients, and vendors).
• Demonstrates honesty, integrity, and ethical behavior in all interactions.
• Open to learning and adapting to new challenges and responsibilities.
• Strives to learn more and receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of CHSI.

PROFESSIONAL KNOWLEDGE, SKILLS, and ABILITIES

• High school diploma or G.E.D. required.
• 2 years of experience in medical reception is preferred but not required.
• Ability to use Microsoft Word for basic correspondence.
• Must be able to use a calculator.
• Bilingual (English/Spanish) preferred but not required.
• Some occasional travel may be required for this position.
• Demonstrate clear knowledge of CHSI clinic structure, standards, procedures and protocols.
• Must have neat and legible handwriting.
• Must be able to interact with patients courteously and calmly.
• Ability to communicate effectively with patients, clients, vendors, and staff.

WHAT ARE THE PERKS, YOU ASK?

CHSI promotes a healthy work/life balance for employees through a generous time off program. Those eligible are offered:

• Paid Time Off (PTO): Starts at 15 days per year and jumps to 20 days by year two!
• Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
• Paid Holidays: CHSI offers 12 days of holiday pay.

CHSI also provides retirement, medical, and insurance plans to employees. Those eligible may enroll in:

• 401K Retirement Plan, with a 4% company match!
• Health, Dental, and Vision insurance
• HSA Health Savings Account and/or Flexible Spending Account
• Life & Disability Insurance (Short Term Disability premiums paid by CHSI)
• Supplemental Voluntary Benefits

Loan Reimbursement Options: Our employees who work in clinical positions may be eligible for loan reimbursement of up to $145,000 through the National Health Service Corps! Visit www.nhsc.hrsa.gov for more information.

READY TO MAKE A DIFFERENCE?