Manager, Solutions Consulting

Title: Manager, Solutions Consulting

Location:

Remote, California, United States of America

Remote, Oregon, United States of America

Remote, Washington, United States of America

Remote, Colorado, United States of America

Job Description:

This manager serves as the leader for a team of Sales Engineers and subject matter expert experts for the west coast Enterprise sales organization. You and your team will ensure that Zendesk's platform is properly scoped, architected and presented to align with customer business outcomes and requirements. Ultimately, you and your team drive growth and retention.

These are the essential job duties you will be responsible for …

• Strategic Leadership: Lead and manage the team that partners with Sales to define market-winning strategies that align with Zendesk's overarching business objectives.

• Executive Advisory: Lead and manage the team that acts as technical counterpart to C-suite stakeholders, translating business hurdles into actionable solutions using the Zendesk Resolution Platform

• Solutions: Lead and manage the team that oversees the creation of customer-specific technical solutions that address requirements and long-term goals.

• Cross-functional Synergy: Collaborate with Product, Sales, Marketing, and other teams to craft and deliver compelling value propositions and demonstrations.
   

What You Bring To Zendesk

• 8+ years of professional experience with a significant focus on high-growth SaaS, CX, or AI environments.

• 4+ years of leadership experience, specifically having scaled a presales and/or technical consulting organization, ideally from an earlier stage to a multi-layered enterprise team.

• Strategic Breadth: Proven ability to influence internal product direction and external customer strategy simultaneously.

• Domain Knowledge: Experience navigating the Customer Experience and / or Employee Experience Space

• Technical Literacy: Awareness of CX tools, cloud technologies, and AL/ML applications.

The US annualized OTE (On Target Earnings) range for this position is $196,000.00-$294,000.00 with a pay mix of 80/20 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.