Lead QA Engineer

Title: Lead QA Engineer

Location: Omaha, NE

Full Time

Manager/Supervisor

Job Description:

At Supportworks, we're transforming how contractors and homeowners connect and we're looking for a Lead QA Engineer to help us rebuild our QA function and shape how quality works at SolutionView.

To help rebuild our in-house QA processes, we're hiring two QA engineers: a Lead QA Engineer (this role) and another QA Engineer who will work alongside you. You'll have the opportunity to define how QA works at SolutionView — process, tooling, standards, and culture, with real backing and the autonomy to do it well. If you've ever wanted to lead and shape a QA function rather than inherit one, this is the role for you!

This role is hybrid and based in Papillion, NE. 
Initially, the role will require a heavier in-office presence for training and relationship-building. After ramp-up, the schedule is 3 days in office and 2 days work-from-home.

Who We Are
Supportworks is more than a company, we’re a family of brands dedicated to transforming the contractor industry:

• Foundation Supportworks: A leader in foundation and concrete repair products, empowering a network of contractors across North America.
• SolutionView: A software innovator creating digital tools that redefine the contractor-homeowner experience.

What You'll Work On 

• SolutionView Tablet — our mobile sales app, available on iPad and Android tablets, used by home service contractors from start to finish during customer appointments, often in spotty connectivity. iPad is our most common deployment today

• Admin Site — a web platform where companies configure workflows, pricing, and product logic to enable their unique sales, installation, and service processes

• Customer Portal — a web experience where homeowners review appointment details, history, and approve/sign for proposed work

• Integrations across systems like CRMs and third-party tools

What You'll Do 
Build the QA Function 

• Define and document QA process, standards, and workflows from the ground up

• Establish tooling and infrastructure for manual and automated testing

• Set the bar for what “release-ready” means at SolutionView

• Mentor and partner with our other QA Engineer hire

Own Mobile & Web Quality 

• Lead release quality across our tablet field app, web admin, customer portal, and integrations

• Build a device coverage strategy (real devices, emulators, services like BrowserStack or Sauce Labs)

• Own offline-first testing — sync conflicts, intermittent connectivity, and the messy realities of field use

• Validate UI/UX behavior, responsiveness, and system interactions across iOS/iPadOS, Android, and modern browsers

Test Planning & Execution 

• Design and execute manual test plans, regression suites, and scenario-based tests grounded in real customer workflows

• Expand and harden automated coverage (we currently use Sofy.ai)

• Drive shift-left: ensure features are testable before development begins

Bug Triage & Partnership 

• Reproduce complex or inconsistent customer issues

• Document clearly: steps to reproduce, expected vs. actual behavior, supporting evidence (logs, screenshots, recordings)

• Partner with developers, PMs, and Support to validate fixes and ship with confidence

• Provide a QA perspective in our support channels

Continuous Improvement 

• Spot patterns across bugs and recommend systemic fixes — not just one-off solutions

• Raise the floor for the whole team through better tools, better process, and shared standards

What You Bring 

• 5+ years of QA experience across mobile and web applications

• You've built or substantially rebuilt a QA function before — process, tooling, hiring, the whole thing

• Strong mobile testing background, especially; iOS / iPadOS and Android (iPad is our most common deployment)

• Field-deployment realities: offline behavior, sync, device variability, intermittent connectivity

• Web cross-browser testing experience

• Comfort working in systems with configurable logic, conditional workflows, and data-driven behavior

• Strong communication skills across technical and non-technical teams

• Coaching and mentorship instincts as you'll be partnering with a QA Engineer who will work alongside you

Bonus Experience 

• Test automation framework experience (Appium, XCUITest, Espresso, Playwright, Cypress, etc.)

• Experience with Sofy.ai or similar low-code automation platforms

• Debugging with logs and basic data inspection (SQL, JSON, etc.)

• Experience testing apps used by reps in the field (offline states, sync issues, device variability)

• Experience hiring or scoping QA roles

• Business analysis chops — gathering requirements, defining acceptance criteria, or writing user stories with PMs and stakeholders

• Experience mapping customer workflows or business processes (BPMN, flowcharts, journey maps)

• Comfort facilitating requirement-gathering sessions with non-technical stakeholders

Ready to Make an Impact

If you're passionate about building high-quality software, love digging into the details, and want to help shape products that truly matter, we'd love to hear from you!

Supportworks is an Equal Opportunity Employer (EOE).