IT Engineer - Service Operation

Title: IT Engineer - Service Operation

Location: Charlotte United States

Job Description:

Tasks

Inside the Role

We are seeking an experienced IT Engineer - Service Operation to play a pivotal role in the operational management of our innovative payment platform (DT Pay). This platform connects customer-facing applications-such as web shops, customer portals, and truck based services-to secure and seamless payment processing. In this position, you will help shape the future of digital payments and ensure a best in class customer experience.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTFS

Service & Incident Management

• Act as the primary owner of Incident Management

• Diagnose, analyze, and resolve incidents (including root‑cause analysis)

• Ensure the smooth execution of daily payment transactions

• Coordinate across departments for incidents and change requests

• Develop and maintain operational reporting (transaction volume, costs, stability, performance)

• Manage and guide first-level support in markets and serve as the main contact for all incidents

• Ensure continuous business operations and minimize disruption

Release Management

• Plan, manage, and coordinate software releases

• Oversee the full release lifecycle, including documentation and quality gates

• Prepare release notes in collaboration with markets, business units, and development partners

Operational Excellence

• Continuously improve operational processes using agile "inspect & adapt" principles

• Support ongoing optimization of operational stability, scalability, and performance

Integration & Interface Management

• Collaborate with stakeholders to ensure seamless integration of interfaces between:

• Payment Service Providers (banks)

• DT Pay (payment gateway)

• End-user applications (e.g., web shops)

• Support onboarding of new partners and ensure end‑to‑end system stability

• Work closely with Business Operations, Product Owners, QA, Infra‑Ops, and IT Architecture teams

Cross‑Functional & International Collaboration

• Work in a highly international environment

• Engage with markets, business stakeholders, and internal/external IT teams

Knowledge You Should Bring

Education & Experience

• 2-4 years of relevant experience and a degree in Computer Science, Business Informatics or equivalent

• Experience in Support & Release Management, including upgrades, patches, and hotfixes

• Experience providing customer support via hotline, service tools, or email

Skills & Competencies

• Strong analytical skills and ability to identify, document, and resolve application errors

• Deep understanding of operational processes within IT service environments

• Excellent communication and coordination abilities

• Agile mindset with a focus on continuous improvement

Why Join Us?

• Contribute to an innovative platform shaping the future of digital payments

• Collaborative, international working environment

• Opportunity to work closely with cross‑functional teams and directly influence operational excellence

#LI-DTFSUSA  #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935

Qualifications

Please see above for qualification details