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Date Posted
Today
New!Remote Work Level
Hybrid Remote
Location
Hybrid Remote in Durban, ZA-KZN, South Africa
Job Schedule
Full-Time
Salary
We're sorry, the employer did not include salary information for this job.
Categories
IT, Tech Support, Healthcare, Product Manager, Project Manager, Analyst, Software Engineer
About the Role
Title: IT Applications Analyst II
(PACS) | IT Applications - Clinical | Durbin
Job Description:
Overview
Work Location: Hybrid role with a strong need for onsite support during the initial transition period.
Analyzes application requirements and designing solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshooting issues to maintain optimal performance, and documenting processes for user reference. Supports end-users through training and inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assisting in the development and execution of deployment plans.
Responsibilities
Key Responsibilities:
- Analyze application requirements and design solutions to enhance system functionality
- Collaborate with cross-functional teams to implement and test software applications
- Troubleshoot system issues to maintain optimal performance and reliability
- Document processes, workflows, and procedures for user reference and system consistency
- Provide end-user support through training and timely resolution of inquiries
- Monitor application performance and recommend improvements to increase efficiency
- Coordinate with vendors on software updates and assist with deployment planning and execution
Qualifications
Minimum Qualifications:
- Minimum of two (2) years of experience in application support or application training
- Experience analyzing and supporting IT applications
- Strong skills in software testing, troubleshooting, and performance monitoring
- Ability to provide effective end-user training and support
- Experience coordinating with vendors for system updates and deployments
- Knowledge of application security standards and compliance requirements
Preferred Qualifications:
- Three (3) or more years of experience in application analysis, content build, or project management within the applicable application or Epic module
- Advanced experience supporting and optimizing IT applications in a healthcare environment
- Experience with system configuration, workflow analysis, and performance improvement initiatives