Insurance Verification Coordinator

Insurance Verification Coordinator

Job Description

The Insurance Verification Coordinator is responsible for verifying insurance eligibility, obtaining prior authorizations, coordinating benefits, and determining patient financial responsibility for therapies and medications. This role works closely with patients, physician offices, and insurance companies to ensure accurate documentation, timely reimbursement, and an excellent patient experience.

Responsibilities

• Verify insurance eligibility, benefits, and coordination of benefits for referrals while maintaining accurate documentation.
• Complete prior authorizations and gather required clinical documentation from physician offices and insurance carriers.
• Communicate patient financial responsibility, including deductibles, copays, and coinsurance, and identify available financial assistance programs.
• Serve as a liaison between patients, provider offices, and insurance companies to resolve coverage, authorization, and reimbursement issues.
• Document all interactions and maintain compliance with billing, reimbursement, and insurance requirements.

Essential Skills

• 1+ year of experience in insurance verification, medical billing, revenue cycle, or a related healthcare support role.
• Experience obtaining benefits, submitting prior authorizations, and working directly with payors.
• Strong understanding of insurance coverage, eligibility verification, and coordination of benefits.
• Excellent customer service, communication, and problem-solving skills.
• High level of accuracy, attention to detail, and proficiency with data entry.
• High school diploma or equivalent.

Additional Skills & Qualifications

• Experience in a healthcare, specialty pharmacy, or medical office environment.
• Familiarity with diagnosis codes, clinical documentation, and reimbursement processes.
• Ability to manage a high-volume workload while meeting productivity and quality metrics.
• Strong organizational skills and ability to work effectively in a fast-paced environment.

Work Environment

This is a fully remote position supporting insurance verification, prior authorizations, and reimbursement coordination for medications and therapies. Team members typically process 25+ referrals daily, maintain 95%+ accuracy standards, and collaborate regularly with patients, provider offices, and insurance plans. The schedule is Monday through Friday, 12:00 PM to 9:00 PM ET (11:00 AM to 8:00 PM CT). The environment is professional, collaborative, and focused on delivering high-quality patient support.

Job Type & Location

This is a Contract to Hire position based out of Phoenix, AZ.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.