Engagement Director

Title: RWD Engagement Director

Location: Remote, United States
Employment Type: Full Time
Job ID: R-2003

Job Description:

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Citeline, Evaluate, MMIT, Panalgo, and The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.   

Together, we help our clients:  

• Assess the market need and competitive landscape  
• Know precisely which drugs to prioritize in their portfolio 
• Find out where the launch difficulties will be—before they’re difficulties 
• Track and improve market access post-launch   

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on. 

About the Role

The Engagement Director is a senior leader responsible for account-level ownership, strategic client partnership, and overall success of a portfolio of RWD engagements. This role combines executive relationship management, data-driven advisory, and delivery oversight to ensure clients realize sustained value from Norstella’s Real-World Data solutions.

You will act as a trusted advisor to senior stakeholders, guiding how RWD (Open Claims, Closed Claims, EMR) can inform commercial, market access, and HEOR decisions, while overseeing cross-functional teams to deliver high-quality, scalable outcomes.

Key Responsibilities & Requirements

• Serve as the senior point of contact and account owner, building trusted relationships with VP- and C-level stakeholders
• Lead RWD strategy, success planning, and long-term value realization across a portfolio of RWD engagements
• Oversee multiple concurrent engagements, ensuring delivery excellence, operational rigor, and consistent client outcomes
• Provide strategic data advisory, translating RWD into actionable insights and guiding data selection and analytics approaches
• Lead risk management and escalation resolution across delivery workstreams
• Collaborate with product, data, and analytics teams to enhance solutions and improve scalability
• Mentor and lead Engagement Managers and cross-functional teams, fostering strong collaboration and development
• All other duties, as assigned

Qualifications

• Master’s or PhD in life sciences, epidemiology, biostatistics, data science, or related field
• 10–14+ years of experience in RWD, life sciences analytics, or consulting
• 5+ years leading client accounts or large-scale engagements
• Deep expertise in Open Claims, Closed Claims, and EMR data
• Strong domain knowledge in commercial, market access, HEOR, and/or epidemiology
• Proven ability to engage executive stakeholders and drive strategic outcomes
• Experience managing cross-functional teams and complex delivery environments
• Proficiency with SQL/data structures sufficient to guide technical discussions

Benefits

• Medical and Prescription Drug Benefits 
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits 
• Basic Life and AD&D Benefits 
• 401k Retirement Plan with Company Match 
• Company Paid Short & Long-Term Disability
• Paid Parental Leave 
• Paid Time Off & Company Holidays

Please Note - All candidates must be authorized to work in the United States. We do not provide visa sponsorship or transfers. We are not currently accepting candidates who are on an OPT visa.  

The expected base salary for this position ranges from $200,000 to $240,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer.  All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.