Data Network Engineer

Title: Data Network Engineer (Remote)

Location: Remote, USA

ZIP/Postal Code

78758

Job Type

Contract

Category

Network Engineer

Req #

AUS-dd169b87-071e-4a41-b690-12245b6b95a1

Pay Rate

$32 - $40 (hourly estimate)

Job Description:

Our client, a leading telecommunications and technology company, is seeking an experienced Data Network Engineer to join their Managed Service Assurance team on a fully remote, contract basis. This is a staff augmentation engagement supporting an ITIL Tier 3 engineering team that resolves escalated network issues across Cisco, Cisco Meraki, and Fortinet platforms for managed services customers. The ideal candidate will bring vendor-level hands-on expertise and strong verbal and written communication skills, as they will be expected to step in with minimal ramp-up time and coordinate directly with their manager during on-call rotations. If you believe you are the right fit for the role, we welcome you to apply!

Key Responsibilities
-Receive and resolve escalated engagement tickets from Tier 1/Tier 2 support teams, serving as the first layer of engineering (ITIL Tier 3) for managed services customers
-Diagnose and troubleshoot complex network issues across Cisco, Cisco Meraki, and Fortinet hardware and platforms
-Manage and maintain network configurations for a large Meraki customer base, including switches, access points, and security appliances
-Collaborate with the help desk and internal support teams to ensure timely resolution of customer-impacting network incidents
-Participate in an on-call rotation (Fridays 7PM Central through Thursdays 7AM Central), proactively communicating availability and schedule to the team manager
-Document troubleshooting steps, resolutions, and network configurations to support team knowledge sharing and ticket closure
-Work end-of-day shift hours (approximately 10AM–7PM CST) to provide coverage during peak escalation windows
-Support continuous service assurance by identifying recurring issues and contributing to root cause analysis efforts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

-Active or expired CCNP (Cisco), ECMS (Cisco Meraki), or NSE4 (Fortinet) certification required — at least one must be held
-3+ years of hands-on experience with Cisco Meraki (strongest preference; represents the largest customer and hardware base)
-3+ years of vendor-level experience with Cisco networking hardware, including configuration, troubleshooting, and incident resolution
-2+ years of experience with Fortinet platforms (FortiGate, FortiManager, or equivalent) in a managed services or enterprise environment
-2+ years of experience working within an ITIL-aligned support structure, specifically at Tier 2 or Tier 3 engineering level
-2+ years of experience managing escalated network tickets with demonstrated ability to resolve issues independently and with minimal ramp-up
-Strong written and verbal communication skills, with demonstrated ability to coordinate on-call schedules and provide clear status updates to management

Nice to Have Skills & Experience

Compensation: $30/hr to $35/hr
**Exact compensation may vary based on several factors, including skills, experience, and education.


Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.