Customer Operations Specialist

Title: Customer Operations Specialist- Call Center - Temporary

Job Description:

Where Human Connection Fuels Possibility

At Maritz, decades of innovation and perseverance have built more than just a strong reputation - they've shaped a culture where human connection and collaboration are at the heart of everything we do.

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.

And we've brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That's why we've created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Continually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers, processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems.

Position will be working M-F, 8-4:30pm CST. This is a temporary position estimated to last until Feb. 2027. Start dates will be in Nov 2026.

This position can be 100% remote located in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

What You'll Be Doing

60% Inbound Calls: Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.

20% System Updates: Review and update order information in proprietary system.

20% Back-end Support / Training: Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.

What You'll Bring

• High School Diploma or GED Equivalent
• 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
• Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
• Excellent communication skills with clear, articulate phone voice.
• Proficient writing and grammar skills
• Proficient in Microsoft Office Suite

Key Competencies

• Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
• Positive, upbeat, outgoing professional attitude
• Strong organizational and problem-solving skills
• Strong keyboarding and data entry skills
• Fast learner
• High standard of professionalism
• Kind, caring, patient and empathetic
• Reliable, comes to work daily on time
• Is open to coaching and feedback
• Attention to detail
• Uses good judgment
• Adaptable
• Teamwork Orientation
• Stress tolerance
• Resilience

Things You Should Know

• If working remotely in this role, must have a quiet dedicated work space with no distractions.
• Must have reliable internet connection at home. No Dish internet connection.
• This is a temporary position estimated expected until Feb. 2027.

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!