Collections Manager and Consultant

Title: Collections Manager & Consultant

Location: Global Remote

Job Type Full time

Department: Administration

Job Description:

About Company:

Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses. 

Role Overview:

We are seeking an experienced Collections Manager and Consultant for a fractional or project-based engagement to help us revamp our collections and debt recovery approach. This role is ideal for a seasoned professional with a proven track record of driving exceptional results in collections strategy, operations, and compliance.

The consultant will lead a full-scale review of our end-to-end collections journey, analyzing it from both the customer experience and agent workflow perspectives. We're looking for someone who brings objective, data-driven insight and can deliver clear, actionable recommendations that align with business goals and reduce risk.

If you’ve successfully built or overhauled collections strategies, led teams, improved recovery rates, and implemented high-impact policies in dynamic environments, we want to hear from you.

Roles & Responsibilities:

• Conduct a thorough audit of the current collections strategy, processes, and customer/agent journey.

• Evaluate the effectiveness of existing debt recovery methods and identify gaps or inefficiencies.

• Deliver a customer-centric and agent-informed strategy that enhances performance and user experience.

• Develop a targeted collections roadmap aligned with business goals and risk appetite.

• Define or refine KPIs, SLAs, and reporting tools to monitor collections effectiveness.

• Improve or establish collection policies and procedures to reduce delinquency and aging receivables.

• Ensure full compliance with applicable laws (FDCPA, FCRA, GLBA, etc.).

• Provide training, mentoring, or advisory support to collections and finance teams.

• Recommend negotiation strategies for high-risk or complex accounts.

• Deliver a detailed summary report outlining key findings, insights, and recommended actions.

• Support implementation, provide ongoing oversight, or offer fractional team leadership if needed.

Desired Skills and Experience:

• 5+ years of hands-on experience in collections strategy, debt recovery, or credit risk management.

• Demonstrated ability to produce exceptional, measurable results in collections performance.

• Deep understanding of the end-to-end collections lifecycle, from invoicing through litigation or charge-off.

• Prior consulting experience or familiarity working in collections leadership/consulting roles is strongly preferred.

• Strong analytical, operational, and process improvement expertise.

• Advanced knowledge of compliance standards (e.g., FDCPA, FCRA, GLBA).

• Effective communicator with strong negotiation skills and the ability to engage both customers and internal stakeholders.

• Familiarity with collections platforms, CRMs, and automation tools.

• Capable of working independently while advising senior leaders with confidence and clarity.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (MBA or certifications like ACA/CPA/CICM are a plus).

• Previous leadership experience as a Collections Manager, Director of Credit & Collections, or similar.

Job Details​:

Type: Part-Time/Fractional
Schedule: Flexible hours between 9 AM – 9 PM, Monday to Friday
Remote: 100% Online