Carrier Provisioning Representative

Title: Carrier Provisioning Representative

Location: USA - Remote

Full time

job requisition id: JOBREQ-28221

Job Description:

At Fusion Connect, we’re not just offering jobs — we’re building careers that empower, inspire, and grow with you.

If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you’re in the right place.

We’re thrilled you’re exploring this opportunity with us — take a look, imagine the possibilities, and let’s shape the future of connectivity together.

Job Description Summary:

The Carrier Provisioning Representative is responsible for the end-to-end processing and coordination of customer services across Access (circuit provisioning), Local Number Portability (LNP), and Toll-Free (TF/YF) ordering.
This role manages installs, changes, disconnects, and porting activities while ensuring accurate order submission, proactive follow-up with carriers, and on-time delivery. The position requires strong attention to detail, ownership of order lifecycle, and the ability to work across multiple systems, carriers, and service types.

Job Description:

Essential Duties and Responsibilities include the following (other duties may be assigned):

Order management & execution

• Process and manage orders for LNP (port-in and port-out requests), Toll-Free (TF/YF) provisioning and routing updates, and Access services (Ethernet, DIA, Broadband).
• Submit accurate orders to carriers and vendors, ensuring all required information is complete.
• Manage installs, changes, and disconnects across all supported service types.

Order lifecycle ownership

• Own the full lifecycle of assigned orders from submission through completion.
• Track order progress, monitor milestones, and ensure adherence to committed due dates.
• Perform or support service validation, including test calls, turn-up confirmation, and routing validation.
• Maintain accurate and timely updates in all required systems (OSS, tracking tools).

Carrier & vendor coordination

• Proactively follow up with carriers and vendors to drive order progress and resolve delays.
• Coordinate across multiple carriers for porting, circuit delivery, and toll-free routing.
• Support issue resolution by gathering details and driving next steps with appropriate parties.

Issue identification & escalation

• Identify risks, delays, or discrepancies that may impact service delivery.
• Escalate issues appropriately and follow through to resolution.
• Support troubleshooting for provisioning, routing, or activation-related issues.

Communication & collaboration

• Provide clear, concise status updates to internal teams supporting customer communication.
• Partner with cross-functional teams, such as Service Delivery and Engineering, Support, to ensure successful delivery.
• Respond to inquiries within team queues or shared mailboxes in a timely manner.

 Knowledge, Skills and Abilities Requirements:

• Excellent attention to detail with the ability to manage multiple complex orders simultaneously.
• Effective time management and organizational skills in a fast-paced environment.
• Ability to prioritize workload and adapt to shifting priorities and deadlines.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Strong sense of ownership and accountability for order delivery.
• Ability to work independently while collaborating effectively within a team.
• Positive attitude, persistence, and strong work ethic.
• Self-motivated with a willingness to take initiative and learn.
• Clear and professional written and verbal communication skills.
• Strong computer skills required: Outlook, Excel, Word, and provisioning/order management systems.