Atlassian Cloud Administrator

Atlassian Cloud Administrator

Location: HQ-Austin, TX; Lincoln, NE; Des Moines, IA; Cary, NC; Charlotte, NC; Asheville, NC; Atlanta, GA; Minneapolis, MN

Schedule: 2 days a week in the office. 3 days work from home

Employment Type: 6-month contract to perm

Role Overview

An opportunity is available for an Atlassian Cloud Administrator to provide administrative support for the Atlassian suite, including Jira Software, Jira Service Management, Confluence, and Rovo. The candidate will handle administrative requests from various teams, focusing on response time, resolution time, and customer satisfaction. This role requires a willingness to learn, a troubleshooting mindset, and effective communication skills.

Key Responsibilities

• Complete assignments for the maintenance and support of Atlassian enterprise applications.
• Monitor the internal ticketing system for change requests and complete tickets within specified SLAs.
• Create and update projects, workflows, custom fields, spaces, user permissions, and other configuration elements.
• Create and maintain external users from partner financial institutions.
• Troubleshoot and resolve problems teams may experience within the Atlassian suite.
• Configure and maintain various addons for Jira and Confluence, including implementation and deployment.
• Maintain internal Atlassian documentation as the suite changes.
• Monitor internal communication channels to assist Atlassian users with questions.

Required Qualifications

Education: A Bachelor's Degree is required.

Experience: 5+ years of relevant experience, or an Advanced Degree plus 3+ years of equivalent work experience is required.

Technical Skills:

• Ability to prioritize and reprioritize work based on team needs.
• Experience with Agile methodologies, including scrum and kanban.
• Experience with both Jira and Confluence system and project administration within Atlassian's Cloud environment.
• Experience administering Scriptrunner in all aspects.

Preferred Qualifications

• One or more Atlassian certifications.
• Scripting or coding ability, especially in Java.

Work Environment

This position requires a hybrid work model, with two days in the office. Candidates must be located in one of the following cities: Austin, TX; Lincoln, NE; Des Moines, IA; Cary, NC; Charlotte, NC; Asheville, NC; Atlanta, GA; or Minneapolis, MN.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. 

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type: Contract

Location: Austin, TX, US

Job Type: Infrastructure and Security

Pay Range:

$31 - $38 per hour