About ICUC Social

Since 2002, ICUC Social has grown into a global leader in comprehensive social media management, offering tailored solutions for brands and companies around the world. With a workforce exceeding 600 professionals, including over 400 multilingual specialists, ICUC delivers seamless, 24/7 social customer care and engagement services that help clients maintain active, positive, and safe online communities. Headquartered in Montréal, Canada, the company serves a prestigious and diverse portfolio of more than 200 clients, including household names such as Starbucks, Coca-Cola, Disney, L’Oréal, BBC, IKEA, The New York Times, and NPR. ICUC Social’s expertise spans content moderation, community management, crisis response, social listening, and analytics, empowering brands to connect authentically with their audiences and uphold their reputations across global markets.