About Help Scout

Help Scout is dedicated to transforming customer service by making every interaction more human and meaningful. Offering a comprehensive help desk platform with features like document creation and sharing, live chat, real-time reporting, and seamless tool integrations, Help Scout supports over 8,000 clients across 140 countries in delivering exceptional service to their customers. Headquartered in Boston, Massachusetts, the company prides itself on a diverse team united by passion, collaboration, and excellence. Help Scout seeks supportive, communicative professionals who approach challenges with creativity and empathy and embrace feedback for continuous growth. The company has listed flexible roles across software development, operations, marketing, ecommerce, graphic design, and more, often providing 100% remote work with no travel requirements, as well as alternative schedules to support work-life balance. Eligible employees benefit from competitive salaries and comprehensive packages, including health and dental insurance, paid vacation, parental leave, 401(k) plans, personal development stipends, and other perks.