Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

VIPKID

There are very tight guidelines for communication around classes, and we expect immediate communication if there’s any reason a teacher needs to cancel a class—we…

Incsub

This varies depending on the team. But at minimum, all emails should be returned by the next business day, and chats replied to as soon…

X-Team

We don’t set specific norms for the sake of creating true flexibility. Once you start putting in rules like this, or even once you start…

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Do you organize remote team retreats?

Bitovi

Yes! We organize three all-company events per year. One focused on working together on specific company projects, one focused on training, and another focused on…

AirTreks

TIP 1: think about the most important thing you want to accomplish and let that lead your decisions about who attends, what you talk about,…

Inpsyde GmbH

At our team meetings, we do organize loads of stuff, which are fun and supports team building. Most of the time we are away for…

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Do your remote team members meet in person?

Hubstaff

We don’t host meetups, but the Hubstaff team members who live in the same areas often work together. For example, both Dave and Jared live…

Knack

Not only do we all meet twice a year in person, we live together in a giant house for a week to work and play.…

DevriX

We meet some of our team members at events, but we don’t have annual meetups yet.

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How do you measure the productivity of remote workers?

Scribendi

We give our remote workers a lot of freedom. Every order placed through Scribendi has an accompanying deadline selected by the client from the available…

Simple [A]

We rely on the outputs from both independent and team work to understand how individual [A]gents are doing. We also are able to evaluate detailed…

Hippo Education

We’re pretty hands off here. We still have a startup culture and everyone is working very hard. It hasn’t really been necessary to get too…

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What elements are key to successful working relationships with remote teams?

Toggl

Open Communication – no blame games: The best way to overcome problems is to discuss them openly. Try to work towards a solution and avoid blaming…

Equivity

Constant communication. This requires the use of text, email, voice, and video communication platforms and shared expectations regarding availability.

ICUC Social

Rely on the technology available. From Google Apps to Cloud offerings, explore options that will suit your company best. Set regular meetings (as long as…

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What is the hardest part about managing a remote workforce?

Intridea/ Mobomo

Communication and understanding people’s personalities via text and email.

Coalition Technologies

Creating a healthy balance between trusting our team members to manage their work time and monitoring their activity. We have team members use time management…

StudySoup

When something goes wrong, there’s usually somebody on Slack to help with the issue. But in some rare cases when you really need something, you…

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How do you keep remote employees engaged and feeling part of the bigger picture?

SoftwareMill

Each team that is working for a client takes responsibility for all the issues: financial stuff, agreements, customer relations, etc. Thanks to our policy, people…

Fog Creek Software

We do a lot of remote fun-time activities to help our remotes enjoy the jovial parts of our office culture. We have remote beer bashes,…

Knobs.co

Our weekly staff meeting, done via Skype, keeps everyone on top of the company’s initiatives.

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What is your BYOD policy for remote workers?

Trello

Employees of Trello are provided with what they need from a technology standpoint to get their jobs done.

Plex

We let everyone choose their own devices, computers and operating systems, and reimburse a set amount for each employee every 3 years.  We do have…

komoot

Everyone gets the latest device they need to be as successful in their work as possible, along with any device needed to perform their job…

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What is your time off policy for remote workers?

MomsRising

As a mom friendly organization we have a generous time off policy that includes paid sick days and paid family leave.

AnswerFirst

We require 21 days notice for requested time off.

LiquidSpace

We’re a results-driven company, and we have a flexible time-off policy. We technically offer unlimited vacation days because we know the importance of work-life balance…

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What were your biggest fears in managing remote workers?

Working Solutions

I would say more fear a lack of productivity, lack of communication or engagement, even how to manage potential issues like workers comp claims.  In…

Ciao Bambino! Inc.

Trust is a big fear and challenge. At the end of the day, as a business owner of a remote team, you aren’t there to…

Seeq

We heard some small commentary from traditionalists when we started the company as a virtual company, wondering how we could manage remote workers effectively when…

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