Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

Go Fish Digital

We are starting to implement this a little more as we grow. We have a lot of de-facto standards just from having done this for…

Boldly

Communication in a virtual environment is absolutely key to building trust. And so for this reason we expect our team to respond to emails, and…

Simple [A]

We have general guidelines for communication and signaling within our distributed team, but we anchor a lot of communication around daily and weekly synchronous rhythms,…

See all 57 answers

Do you organize remote team retreats?

Fog Creek Software

Yes – see my blog where I wrote the definitive guide to planning an offsite. 

Bitovi

Yes! We organize three all-company events per year. One focused on working together on specific company projects, one focused on training, and another focused on…

Modern Tribe

Once a year we converge on a tropical location for our annual company retreat. (You can find a recap of our 2016 team trip here.)…

See all 25 answers

Do your remote team members meet in person?

NodeSource

Yes, absolutely.  Face to face communication is vital so we have teams break off and have quarterly offsites.  The Engineering team is going to Punta…

WooThemes

We meet at various times throughout the year at conferences and retreats. The schedule is constantly evolving based on team needs, but the one constant…

LoveToKnow

We do not routinely meet in person. Some of our management team has met a couple times and when I am traveling, I’ve made a…

See all 65 answers

How do you measure the productivity of remote workers?

Origin Eight

Through project management and time tracking tools.

Tropical Travelers

I am very fortunate to have an incredible team of consultants. They are self-starters who work until the job is done. This type of work…

1Password

1Password was founded by software developers, so we use a variety of tools to track objectives, milestones, and the resolution of technical issues. Our support…

See all 65 answers

What elements are key to successful working relationships with remote teams?

Parse.ly

Andrew Montalenti, Parse.ly co-founder and CTO, has said: “The biggest thing missing from fully distributed teams is true face-to-face communication. There are a lot of…

ICUC Social

Rely on the technology available. From Google Apps to Cloud offerings, explore options that will suit your company best. Set regular meetings (as long as…

WAKA Kickball & Social Sports

Communicate, communicate, communicate. And when you are done with that, follow up with good communication! You have to be able to express yourself well on…

See all 55 answers

What is the hardest part about managing a remote workforce?

Flex Professionals

Remembering to create and allow for opportunities to share and exchange information so everyone is kept in the loop, accountable, and takes pride and ownership…

Trello

Ensuring a consistent company culture and keeping everyone feeling connected.

Knobs.co

Managing outgoing sales efforts.

See all 54 answers

How do you keep remote employees engaged and feeling part of the bigger picture?

Must Have Menus

We talk all the time. A short, daily all-hands meeting allows everyone to understand the what and the why. We make a point of being…

Help Scout

We have done three company retreats so far, and plan on doing at least two a year. Every time we do them, Nick, our CEO,…

X-Team

We’ve evolved a lot on this one. It started as a quarterly Google Hangout where everyone got together to watch a presentation on progress made…

See all 38 answers

What is your BYOD policy for remote workers?

10up Inc.

We offer employees a notable equipment stipend to be used for purchasing company assets when they start ($2,000 for technical production like designers and engineers,…

Plex

We let everyone choose their own devices, computers and operating systems, and reimburse a set amount for each employee every 3 years.  We do have…

Sococo

Our employees get a laptop for administration work, as well as a display, keyboard, and mouse. The software developers and QA team may have different…

See all 39 answers

What is your time off policy for remote workers?

Buffer

We have a minimum vacation policy at Buffer where we ask employees to take at least 15 days off every year, in addition to whichever…

Five Q

Nothing atypical here. Typical holidays and vacation time and sick days.

DataStax

We prefer to trust employees to do the right thing with time off and provide a discretionary time off policy. To stay in compliance with…

See all 61 answers

What were your biggest fears in managing remote workers?

Pagely

Not being able to meet some people in person means we have to rely more on references and our gut to gauge a potential hire.…

SimpleTexting

People being dishonest about the amount of time they are spending working on your project and doing things on the side. There are big brother…

Balsamiq

We very naively started all being remote, so there were no fears. Here’s a challenge that surprised me: on the same day, I had a…

See all 25 answers