Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

Ushahidi

No.

SoftwareMill

Partially. There is a company scrum at 10am every morning during which people are expected to come, but it’s not a big deal if they…

Parse.ly

All of our teams have their own channels within Flowdock (similar to Slack) and weekly scheduled meetings to get everyone on the same page. Remote…

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Do you organize remote team retreats?

Fog Creek Software

Yes – see my blog where I wrote the definitive guide to planning an offsite. 

Timely

Yes we do, and they are awesome. My tip would be to keep the work content to a minimum. A brief session on how the…

Pagely

Logistics are a pain, but the outcome is always worth it. Just allow plenty of time for planning and be frank with everyone that it…

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Do your remote team members meet in person?

Hippo Education

Yes, they meet in pods on their own, but we meet as a group at least twice a year for some bonding time and project…

Eyeo GmbH

Minimum twice a year for summer and Christmas Event

AnswerFirst

No, not unless they require it or volunteer to. We are able to communicate through virtual means to avoid asking our CSPs to interrupt their…

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How do you measure the productivity of remote workers?

Simple [A]

We rely on the outputs from both independent and team work to understand how individual [A]gents are doing. We also are able to evaluate detailed…

Tropical Travelers

I am very fortunate to have an incredible team of consultants. They are self-starters who work until the job is done. This type of work…

VIPKID

Classes taught, student homework completion, and parent ratings.

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What elements are key to successful working relationships with remote teams?

10up Inc.

Well, we only have remote workers, including me. For a 100% distributed team, I’d point to a few key resources: A flexible, instant “virtual office…

iDoneThis

If you can, by all means spend a week with new colleagues onsite. That immensely helps in building trust. Ongoing, having regular video calls helps.…

Qkids

Effective communication Understanding Accommodation

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What is the hardest part about managing a remote workforce?

Sutherland Global Services

Sensing everybody’s mood, level of motivation, identifying issues before they develop.  With an on-site team, you get to take advantage of facial expressions, body language,…

Stack Overflow

Building rapport with new coworkers can be difficult when you don’t get the casual social interactions you often get for free when everyone is in…

1Password

Balancing socializing in a virtual workspace with not working in a silo. When working remotely, it’s so easy to either block out everything and become…

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How do you keep remote employees engaged and feeling part of the bigger picture?

GitLab

We make our communication better by having daily calls and hangouts between team members. We get the entire team together at the GitLab summit once…

Time Doctor

We give our team members flexibility. Just because they were hired for one particular job doesn’t mean that they can’t do other things that interest…

Dell

Communication and information sharing are key. Dell has developed and actively supports an Employee Resource Group (ERG) called Conexus that champions a flexible work community…

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What is your BYOD policy for remote workers?

Packlane

We’re mostly a BYOD type of company, but we provide devices for those who need it.

Inpsyde GmbH

They have their own devices and can also decide what they want, a pc, a mac or whatsoever. We take care of the tools or…

Crossover

We have all of our team members use their own computers, but we provide all the apps necessary.

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What is your time off policy for remote workers?

Five Q

Nothing atypical here. Typical holidays and vacation time and sick days.

Goodway Group

We offer 15 paid time-off days per year.

Doist

Work-life balance is something we take very seriously.  We set the expectation from the get-go that no one should be working long hours or during…

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What were your biggest fears in managing remote workers?

StudySoup

My biggest fears were around not being able to manage work output, and not having clarity into someone’s projects. For the first 6 months this…

RunRepeat

My biggest fear is that I do not always know what employees feel. When I make an update, what do they think? Sure, they give…

Ciao Bambino! Inc.

Trust is a big fear and challenge. At the end of the day, as a business owner of a remote team, you aren’t there to…

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