Managing Remotely

140 companies answer 6 questions

Managing a remote or distributed team successfully requires good support, planning, and communication. Whether deciding if and how to get the team to meet in person or defining the line between vacation and flexible work, the management of a remote team has differences from managing traditional on-site teams. In our Managing Remotely section we ask top remote companies how they keep their teams running smoothly from thousands of miles away.

Do you have remote communication protocols for your remote workers?

OnTheGo Systems

Everyone needs to attend the daily and weekly meetings related to their work. They should be reachable on Mattermost during working hours—these are set on…

SimpleTexting

We expect people to be online during their scheduled workday. If they’re not going to be around or stepping out for whatever reason we ask…

Simple [A]

We have general guidelines for communication and signaling within our distributed team, but we anchor a lot of communication around daily and weekly synchronous rhythms,…

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Do you organize remote team retreats?

Jungle Scout

Yes we sure do! Jungle Camps twice yearly. It is a great way to meet, work, and grow together. It is also a time when…

Packlane

We had our first company retreat less than a year ago in the Catskills when we were 12 people. I wouldn’t want to have a…

RunRepeat

We meet once a year and vote for the location that most people want to do. So far, we’ve been to Barcelona, Bulgaria, the Philippines,…

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Do your remote team members meet in person?

American Express

Our home-based team members are often separated by hundreds of miles. We rely on technology to bring our people together and harness the power of…

Dell

Yes, we aim for once a year meetings in person.

BELAY

Yes, twice a year we pull every corporate team member together for a few days where we are inspired by guest speakers, encouraged by our…

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How do you measure the productivity of remote workers?

Origin Eight

Through project management and time tracking tools.

iDoneThis

We’re only five people, so we’re not yet in a position where we have to measure everyone’s productivity. We estimate how long projects take. Sometimes…

Taksa Technology Solutions

We also define goals for each of our employees. These goals are company goals as well as their personal goals. We review these goals on…

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What elements are key to successful working relationships with remote teams?

Knobs.co

Clear tasks, responsibilities, and deliverables.

Greenback Expat Tax Services

Communication – In the absence of face-to-face conversations, communicating thoroughly, effectively and with respect is the key to working well remotely. Trust – We have…

Buffer

Communication is one of the biggest ones for us. One of our values is “Communicate with clarity” and it’s vital in having a successful relationship…

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What is the hardest part about managing a remote workforce?

Appirio

The toughest part about managing a remote workforce is making sure everyone feels connected to the team and culture of Appirio. We work very hard…

Lullabot

Finding the balance between asynchronous and synchronous communication. It is tempting to try to do everything possible with asynchronous communication (e.g. email, etc.) but there…

Crossover

The most difficult part is helping your team stay motivated and feel part of a team when they have never met. In the office, a…

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How do you keep remote employees engaged and feeling part of the bigger picture?

DevriX

In addition to our communication channels, our kick-off meeting goes over all of our retainer clients and the new projects we’re starting, as well as…

VIPKID

We have a whole team in charge of teacher community in China and the U.S. that keeps our teachers informed through the portal. Emails from…

Appen

Clear and precise communication, including town hall meetings, fireside chats, e-learning training sessions, and reward programs reinforcing performance.

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What is your BYOD policy for remote workers?

DataStax

We provide equipment to our remote employees.

AnswerFirst

Our remote workers must have all of their own equipment to qualify for the work-from-home CSP position. They must have a computer with a webcam…

Hippo Education

We tend to equip people with a strong Mac so they can be effective wherever they are.

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What is your time off policy for remote workers?

Aha!

Aha! currently offers 15 days of paid time off to all teammates in their first year and 20 days in the following years, as well…

Automattic

We have an open time off policy, which translates to take the time off that you need. We ask each person to discuss time off…

Incsub

We ask that everyone let their team members know about any planned time off with as much advance notice as possible. There’s not limit, but…

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What were your biggest fears in managing remote workers?

LoveToKnow

I think my biggest fears are when we lose touch with someone. Every once in a while, someone will just “disappear” – they don’t answer…

Balsamiq

We very naively started all being remote, so there were no fears. Here’s a challenge that surprised me: on the same day, I had a…

Ciao Bambino! Inc.

Trust is a big fear and challenge. At the end of the day, as a business owner of a remote team, you aren’t there to…

See all 18 answers