Customer Support Representative (German) at WOW 24/7

We are currently looking for a proactive and ambitious Customer Support Representative with B2-C1 German language skills to join our team on a full-time basis. The project is very interesting, as well as the requests, because it is an E-commerce sphere, a well-known German online casual clothing store.

➖Excellent German communication skills, both verbal and written
➖Customer-oriented approach
➖Analytical and strong problem-solving skills, with attention to detail
➖Ability to multitask, work well under pressure, and according to a flexible schedule
➖Organization and clarity in the work process
➖Good PC user, has understanding in internet connectivity
➖Readiness for constant changes and innovations

✔️Communicate with customers via various channels such as phone, email
✔️Providing a response to customers’ inquiries, related to the usage of products
✔️Coordinate with the team to ensure customer satisfaction and provide follow-up services as required
✔️Participate in training sessions to broaden product knowledge and enhance customer service skills
✔️Maintaining a positive, empathetic, and professional attitude toward customers
✔️Processing of returns
✔️Writing letters about out of stock goods

➖Remote work
➖The probation period: one month
➖2 days off per week: Sunday and any other day
➖Working shifts: 1 shift – 09:00 – 18:00; 2 shift 10:00 – 19:00 (UTC+2)