Video Streaming Customer Service Representative at Rural Media Group

Location: Remote
| Part-time
Rural Media Group

Location:  US Locations Only; 100% Remote Part-Time

Candidates must be located in the US to apply. Applicants outside the US will not be considered.

Customer Service Rep – Streaming Video – Omaha

Job Duties

  • Serve as the first level of support for customers seeking technicals assistance over the phone and/or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel

Required Skills:

Excellent written and verbal communication

Fluency in Zendesk

Attention to detail and ability to recognize patterns

Patience with with an older demographic with limited technical ability

Flexibility to help with support queues during nights and weekends

Familiarity with the basics of web technology and video-streaming apps

4+ years of experience in customer support (the more the better)

You are self-directed and able to manage your time effectively to meet deadlines

Experience in or a passion for video is a plus

This Job Is Ideal for Someone Who Is:

Dependable – more reliable than spontaneous

People-oriented – enjoys interacting with people and working on group projects

Location: US Locations Only

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