Vice President, Global Services at Elastic

Remote
Elastic

VP, Global Services

Location: Distributed, Global

We are currently looking for a leader of our global Services organization. Reporting to the Chief Customer Success Officer, this role will be responsible for ensuring our customers are equipped to maximize the value they derive from Elastic solutions. Our Services organization helps to catalyze our customers success and allow them to go further with Elastic. If you have experience leading Professional Services for high-growth SaaS organizations, we’d love to hear from you!

What you will be doing:

  • Leading a globally distributed team that is responsible for accelerating our customers success in leveraging the Elastic Stack to power their most mission-critical use cases
  • Developing a long-term strategy, execution roadmap, priorities, and investment plan to scale our Services organization to meet the demand of the future
  • Planning and managing at both the strategic and operational levels
  • Tracking and managing proper metrics to ensure customer satisfaction and loyalty are maximized
  • Managing a dispersed and diverse team, which includes frequent global travel

What you bring to the table:

  • 3rd or 4th line leadership experience leading large, global teams in a software company with multi-billion dollar revenues
  • 12+ years in Professional Services
  • Experience in hypergrowth, SaaS environments
  • High levels of integrity, authenticity, and humility
  • Strong executive presence, influencing skills, presentation skills, and business insights
  • A demonstrable desire for innovation, continuous learning, and improvement
  • Ability to work in a fast-paced, growing, and results-oriented atmosphere
  • Strong track record of building and developing high performing teams
  • Proven success working within a highly matrixed organization and establishing strong relationships across the organization
  • Proven track record of building and scaling GTM offerings to support the business
  • Executive sponsorship experience with large customers
  • The gravitas to represent one of the most critical functions within Elastic to executive leadership, key stakeholders, and peers in other function
  • Strong track record of recruiting, developing and retaining a high performing customer services organization
  • The ability to see the big picture without losing sight of the details

Additional Information – We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving – We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

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