UX Researcher at Postman

Remote
Postman

UX Researcher- Remote

  • REMOTE
  • Product & Design
  • United States

Description

As a UX Researcher, you’ll help define and grow Postman’s UX Research and usability testing program as a vital part of the product. You’ll work across research, design, and development teams in a rapid release environment. You’ll design and manage mixed methods of research and testing to ensure Postman is continually delivering highly usable, valuable, and accessible experiences. We’re looking for someone who fully understands how quantitative and qualitative data and insights improve interactions. If this sounds like you, you’ll enjoy being part of a fast-paced team to grow an understanding of UX Research across the organization while playing a major role in delivering an advanced product to our millions of users.

Responsibilities

  • Define and deliver UX Research and usability testing in support of the Postman design and development process
  • Conduct unmoderated / automated testing for a complex product
  • Organize, communicate, and maintain testing and research requests and schedule in a multi-team environment
  • Conduct mixed methods of UX research including surveys, polls, test criteria, design, moderated and unmoderated test management
  • Develop and distribute regular research reports including detailed findings, insights, and recommendations
  • Based on research outcomes and findings, work with research and design teams on recommendations for changes to improve usability, overall experience, and efficiency
  • Help maintain a CRM based, volunteer recruitment process for research volunteers
  • Advise on test environments and models including early wireframe, prototype, beta environment, and sometimes production
  • Socialize and collaborate with multiple teams to share larger research findings
  • Collaborate across support, success, marketing, product teams, and other customer facing touchpoints to manage combined user outreach in a coordinated and efficient manner

Requirements

  • 3+ years UX Research experience guiding design teams on usability best practices based on proven industry research and standards
  • Experience with one of the top user testing platforms or equivalent experience
  • Experience in researching and testing products and transactional experiences, in an ongoing and rapid release cycle
  • Detailed understanding of quantitative research techniques
  • Self-direction and ability to work in fast-paced environment
  • Ability to plan ahead and expand UX Research into a mature practice
  • Experience working in a structured team environment
  • Experience with team collaboration, product management, and support processes (JIRA and Confluence helpful)
  • Advanced experience in multiple and mixed methods of research including but not limited to surveys, polls, interjection and in-app surveys, interviews, and log file analysis
  • Bachelors and/or Master’s Degree in the study of user experience, design, research or related fields such as information architecture, human factors/HCI, psychology, cognitive sciences OR alternative equivalent project/portfolio experience

Benefits

We offer competitive salary and benefits, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our Wellness Program will help you stay healthy from your location with fitness-related reimbursements. Quarterly team offsites and monthly happy hours will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. Join us, why dontcha?

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