Remote
Deltek

Upgrade Project Coordinator

US HDQ-Remote, US Remote
4881BR

Position Responsibilities
As an Upgrade Project Coordinator at Deltek, you will work with our customers to ensure they are prepared for upcoming upgrades to their Deltek solutions. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with customers and internal teams to deliver results on deadlines. As a member of the Customer Success team, you will manage a portfolio of upgrade projects with a diverse set of customers, and will be a critical player in driving long-term customer success and demonstrating the value of the Deltek solution.

Responsibilities:

  • Coordinate project management activities, resources, equipment and information
  • Strong client-facing and teamwork skills
  • Monitor project progress and handle any issues that arise
  • Act as the point of contact and communicate upgrade status to customers
  • Create and maintain comprehensive project documentation, plans and reports
  • Provides Tier I phone and email technical expertise on applications when possible
  • Responsible for managing workload and communicating any backups as needed
  • Provides ongoing feedback to the Upgrade Manager on ways to improve client upgrade success
  • Provide feedback to the Customer Success Manager on current status and go live
  • Proven work experience as a Project Coordinator or similar role
  • Experience in project management, from conception to delivery
  • Solid organizational skills, including multitasking and time-management
  • Performs other activities as requested

Qualifications
The ideal candidate has the following experience:

  • SaaS Knowledge
  • Strong communication skills and attention to detail
  • Costpoint, Cognos, and/or Deltek Time & Expense experience
  • 2 + years professional work experience
  • 4 year degree or equivalent experience

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.