Remote
Travel Leaders Corporate

Travel Specialist

Bilingual (Spanish/English) Virtual

Job Locations: US-Work from Home

Job ID: 2019-1740

Division: Travel Leaders Corporate

# of Openings: 1

Category: Travel Agent

Overview

Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

Responsibilities

  • Service inbound corporate travel requests.
  • Delivery extraordinary customer service to all travel leaders clients.
  • Greet all clients with enthusiasm.
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
  • Secure the lowest air/car/hotel rates available at time of booking.
  • Utilization of client and Travel Leaders negotiated programs when applicable.
  • Utilize GDS low fare search capabilities.
  • Maintain goal expectations in the following areas:
  • Productivity measured by transactions per day.
  • Quality minimal customer service issues.
  • Customer experience measured through call monitoring performance

Qualifications

  • 5 years’ travel selling experience
  • 5+ years’ customer service experience, preferably in the travel industry
  • Exceptional/above & beyond, proactive customer service approach
  • Fluent in Spanish and English language strongly preferred
  • Ability to work between the hours of 10am-7pm EST required
  • Excellent travel industry knowledge
  • Mastery in WorldSpan GDS, with experience in multiple GDS’
  • GDS formats, short cuts, enhancements, pricing.
  • Corporate travel experience required
  • Expert in international travel bookings and process
  • Experienced handling of multiple accounts
  • Exceptional communication skills both written and oral
  • Embrace change, adaptable, viewed as a leader

Leadership Abilities:

  • Has strong understanding of own skill set and development opportunities
  • Demonstrates exceptional team work
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Thanks peers for support they have provided
  • Consistently demonstrates master of the guiding principles in daily work habits
  • Ability to provide constructive feedback to peers and leaders when appropriate
  • Ability to handle most difficult situations
  • May seek minimal guidance, but generally has solution at hand
  • Able to support peers in decision-making
  • Knows when to escalate to a supervisor
  • Strong understanding of key TLC initiatives and employs strong change management skills consistently