Travel Service Expert with Amadeus GDS Experience
This job is for people who want a serious steady job with a great company but without the traditional office and work schedule. Everyone in our company works remotely as we have no office. We have over 40 people in 12 countries. For this position, you may choose to work from 15 to 40 hours per week, but we do use regular schedules to provide 24/7 coverage so when you are working, the job is likely to take all of your attention.
You work from a place of your choosing as long as it is quiet and has good internet.
The compensation for this position varies from $1200-$3200 USD per month depending on airfare experience, English skill, time zone and other factors.
WHO IS THIS JOB FOR?
This job is for someone who has experience using Amadeus GDS to make flight changes and wants a flexible non-traditional job. Instead of Amadeus, if you have experience with Worldspan, Apollo or Sabre that works too.
You must want to work collaboratively with a team of others. We have talented, thoughtful, hard-working colleagues and if you are too, you’ll fit right in.
You must have a passion for helping others. All of us do. If you have worked with an airline or at an airport and you enjoyed it, then you probably do.
WHY DOES THIS JOB EXIST?
Hundreds of Airtreks customers are on multi-city trips at all times. A typical customer visits 8 cities on their one trip. Airtreks sells them all their flights. Whenever a customer wants to change a flight, or the airline changes it for them, Airtreks is involved.
Your job is to help those customers to make their changes. To do this requires an understanding of how international airfare works, an ability to see the customer’s point of view, an ability to use web-based services to make changes (including the airline reservation system Amadeus), and a comfort working with customers via email and the phone.
WHAT IS IT LIKE TO DO THIS JOB?
After your 2-week orientation and training, you start meeting regularly with your team of 10 other colleagues who live in different countries around the world including the USA, Argentina, Italy, the Philippines and Romania. You have some very experienced people to learn from and support you in your work.
You log-in to your computer from wherever you are and work according to the schedule you agree to with the Scheduler. You use an internet phone as needed.
You work from a Tasks queue, Email queue and a phone, receiving customer questions and requests and replying to them. When this involves a schedule change, it can involve using multiple online tools, phone calls to vendors, chatting with colleagues, interacting with customers. Sometimes you will hand-off work to the next time-zone shift and sometimes they will hand it off to you. The team supports each other in helping customers get quick, quality service.
We care about our colleagues and customers with equal enthusiasm. Our customer satisfaction scores are very high, with an NPS rating over 70 usually. Our colleague happiness scores are very good. Across the company they have hovered around 8 out of 10 for many years.
We use the best tools we can get including Amadeus GDS, Frontapp, Aircall, Nicereply, G Suite, Sisense and our own custom-built CRM and ERP especially designed for multi-city travel support.
If you work full-time, you are treated like an owner. You share in profits and stock options. You also have generous time-off. You have other benefits that depend on your country of citizenship.
There is mobility within our company; two-thirds of us have moved to a different role than we started with or taken on considerably more responsibility.