Technical Writer

Job Locations: US-Remote

Job ID: 2019-2112

# of Openings: 1

Category: Information Technology


GCIO is seeking a candidate for the position of Technical Writer to support the Department of Veterans Affairs (VA). The Technical Writer will be responsible for development of multiple project-level communications artifacts, including stakeholder reports, emails, and meeting minutes. The candidate will also assist in the development of strategies to obtain, organize, and disseminate information to project team members and key stakeholders through clear and effective communication channels.


  • Ability to draft meeting minutes, with a 24 hr – 48 hr turnaround times
  • Ability to deliver high-quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • Research, write, edit and proofread complex technical data
  • Create, maintain and update manuals, procedures, specifications and other documents
  • Evaluate and recommend revisions to standards and guidelines.
  • Provide writing, editing and design support to other team members
  • Ability to review technical documentation for quality assurance
  • Ability to make documentation 508-compliant
  • Conduct communications gap analysis to determine strengths of current approaches and identify opportunities for improvement
  • Develop and maintain project-level communications processes, tools, and resources, leveraging best practices for communications across the portfolio
  • Assist in the enhancement of current communications strategies
  • Ensure all communications are in support of portfolio and project objectives and are consistent across delivery channels and stakeholders
  • Work in partnership with the VA’s IT Strategic Communications team to ensure branding and style guidelines are maintained
  • Leverage communications methods to identify trends throughout the communications lifecycle
  • Possess strong analytical skills required to proactively research information and begin compiling initial responses to ad-hoc data calls
  • Thorough ability to navigate MS PowerPoint, including shortcuts and animations
  • Understanding of information design and creative storytelling within a presentation format
  • Proactive approach to problem-solving and collaboration with a team
  • Ability to find, create, and build graphics, such as icons (manipulate and retouch, as needed)
  • Experience in integrating multimedia elements using various software
  • Exceptional attention to detail and an eye for visual consistency and formatting, with emphasis on accuracy, speed, and quality


Education Requirements:

  • Bachelor’s Degree (An additional 8 years of experience can be substituted for a Bachelor’s Degree)

Years of Experience Required: 5+

  • Experience in the VA Veteran-Focused Integration Process (VIP) project management methodology or experience operating in an agile environment is desirable, but not required
  • Excellent written and oral communication skills
  • Good decision-making and interpersonal skills
  • Ability to work independently and conduct research with minimal guidance and supervision
  • Understanding of Agile and DevOps framework
  • Excellent time management skills and ability to multi-task and prioritize work