Technical Support Representative at Talkdesk

Remote
Talkdesk

Technical Support Representative

  • CUSTOMER SUPPORT | UNITED STATES (REMOTE)

At Talkdesk, we are disruptive risk-takers, don’t have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that’s innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you’re a self-starter and hungry to learn, apply now and enjoy the ride.

Responsibilities:

  • Answer technical support requests via email and phone
  • Help guide customers through configuration
  • Collaborate with higher tiers of support and our engineering team to solve more complex technical issues
  • Identify, document, and escalate product bugs and features
  • Update documentation for internal and customer use
  • Act as a liaison between engineering, customer success and sales on technical issues affecting our customers

Requirements:

  • Excellent written and verbal communication skills
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Ability to make sense of something technical and explain it in plain language
  • Professional, courteous and committed to provide amazing customer support
  • Open-minded, positive and keen to learn
  • Great attitude, team player
  • Willing to work flexible hours
  • Keen to mentor and help train junior team members

Preferred:

  • Previous experience in a client-facing technical role for a product business

Bonus Attributes:

  • Degree in a technical subject
  • Knowledge of IP telephony
  • Experience with call center technology such as IVRs
  • Experience with Salesforce as an admin or developer

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