Communication Service for the Deaf - CSD

Talent & Culture Representative

REMOTE · Talent and Culture


The Talent and Culture Representative is the lead ambassador and administrator of the Talent and Culture function at CSD’s global contact center (GCC) locations. The Talent and Culture Representative embodies and reflects the mission, vision and values of the organization and serves as the primary administrator of all Talent and Culture functions at our Centers.

Essential Functions

  • Leads the successful recruitment of Talent to meet staffing objectives, including posting career opportunities, advertising, interviewing, assessments, and job offers. Provides a best in class recruitment experience to all prospective candidates
  • Develops innovative strategies to successfully recruit for available positions, maximizing participation in available training classes. Reviews and analyzes recruiting data and adapts efforts to achieve maximum results
  • Administers background checks, reference checks, and onboarding documentation
  • Supports the effective onboarding of new employees, ensuring that CSD culture and organizational cognizance are represented in the new hire experience
  • Interfaces with staffing organizations to support the placement of temporary staff
  • Serves as a point of contact for employee concerns, working closely with Center Leadership to resolve, as necessary
  • Serves as a resource to Center Leadership on best practices to effectively motivate and engage team members
  • Administers internal processes for team member status changes, in collaboration with Center Leadership
  • Collaborates with global Talent and Culture Team to effectively roll out and administer programs at the local level
  • Supports T&C Managers in the development of employee engagement strategies for target employee groups. Leads focus groups, research, engagement surveys and reporting of employee engagement results
  • Supports the development of strategies affecting organizational culture, specifically, promoting employee productivity, employee satisfaction, and contributing towards CSD’s status as a best-in-class employer
  • Ensures compliance with local laws and established CSD policies and procedures and serves as an expert on state and local laws and regulations related to Human Resources. Provides regulatory updates to global T&C team, as necessary


  • Bachelor’s degree in Human Resources, Business, Communications, or related field from an accredited college or university; or equivalent professional experience.
  • Two years professional experience supporting Human Resources or a similar function
  • Professional experience with high volume recruiting (preferred)
  • Professional in Human Resources (PHR / SHRM-CP) certification (preferred)


CSD offers a competitive benefits package for full-time employees. For a full list of benefits and perks, please visit the career page.

Communication Service for the Deaf, Inc. is an Equal Opportunity Affirmative Action Employer and drug free and tobacco free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: high volume recruiter, human resource generalist, employee relations, change agent, employee engagement

Communication Service for the Deaf does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.