Support Specialist – Impact at Instructure

Remote | Entry-level | Full-time | International
Instructure

Support Specialist | Remote

North America

Customer Support

Full-Time

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesomely. And that’s where you come in:

Our Impact software analyzes the use of EdTech (e.g. learning management systems like Canvas) and offers data-driven support and communication tools to improve technology adoption by faculty and students.

To expand our Impact support team, we are looking for a skilled Customer Support Specialist.

In this position, you will become part of the Customer Support Team and play a vital role in overall customer satisfaction. Your focus will be providing first-line (technical) support for our customers. Activities include communicating directly with customers via email, web meeting, and phone and contributing to our current knowledge base with written documentation and video.

Job Requirements:

  • Excellent verbal and written communication skills
  • Able to quickly familiarize yourself and work with software solutions
  • Energetic, proactive, with a positive attitude
  • Ability to work in a collaborative team environment
  • Detail-oriented, independent, organized, and responsible
  • Knowledge of HTML and CSS required
  • Good SQL skills are a requirement
  • Java is a plus
  • Able to work US standard hours
  • Fluent in English and Spanish

Workspace Expectations:

  • The workspace must be private (e.g. not a library or coffee shop).
  • The workspace must be physically secure, located behind a door that the remote agent can close and lock when leaving the space.
  • The workspace must allow the remote agent to participate in phone calls without the other party detecting that they are working in a non-office setting.
  • The workspace must have a fast, stable internet connection.
  • The workspace must be adequately lit and climate-controlled.

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn’t catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.

See all Customer Service Jobs >

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