Support Specialist at User Interviews

Remote | Entry-level
User Interviews

Support Specialist

  • REMOTE
  • OPERATIONS
  • FULL-TIME REMOTE

Remote role; candidates must be located in the United States.

About Us

  • We’re a 65-person fully distributed team on a mission to make it easier for teams to discover and embrace user insights.
  • We believe that consistent user feedback is key to success. We know, because our first company flopped—read our origin story.

What We Do

  • User Interviews helps teams make better business decisions by making user research easier, faster, and more enjoyable.
  • Trusted by known brands such as Spotify, Fidelity, Adobe, and Glassdoor, our platform makes recruiting research participants and managing logistics—like scheduling, messaging, and incentive payouts—seamless.

Primary Responsibilities

  • Manage all support tickets and live chat for our participant audience
  • Track insights, digest feedback, and identify potential improvements to the participant experience
  • Manage participant account reviews, helping to keep our participant base healthy
  • Own and develop processes for customer satisfaction
  • Manage participant incentive payments
  • Update participant support pages according to new product updates/processes that are released

Ideal Candidate

  • Self-starter
  • Likes people and has a heart for support
  • Thrives in a fast-paced, always changing startup environment
  • Organized and thoughtful
  • Enjoys problem-solving

Requirements

  • 1 year of experience in a customer-facing support role; bonus points if the role was at a fast-growing tech company
  • Excited about the prospect of owning a role within a growing company
  • Strong problem-solving skills and comfortable with ambiguity
  • Bachelor’s degree is a plus

Benefits

  • Competitive starting salary ($35k)
  • Eligible for performance based salary increases every 6 months
  • 100% premium-covered healthcare + dental + vision coverage for you
  • Annual learning stipend
  • Equipment and office setup budget
  • 401(k) with company-sponsored monthly contribution
  • 15 days of PTO (increasing by 1 day each year you are here)
  • Paid parental leave (12 weeks maternal, 6 weeks paternal)
  • Unlimited wellness days
  • An equity stake in the company
  • 1-2 company retreats a year

Thank you for your interest. We look forward to reviewing your application!

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