Title: Strategic Account Manager

  • Requisition Number: 19-1105
  • Job Family: Account Management
  • Location: Remote


Strategic Account Manager

The Strategic Account Manager is an integral position within the Utility Management organization working closely with Implementations, Sales and Management. The Strategic Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Strategic Account Manager must have a thorough knowledge of Utility Management and the ability to anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives.


  • Act as a primary point of contact for assigned accounts
  • Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goal
  • Analyze key metrics of customer usage and identify opportunities for improvement
  • Assist with periodic client business reviews for assigned clients as appropriate
  • Build and maintain strong client relationships that allow for open communication and trust
  • Report account status to management in the form of a weekly review
  • Assist in identifying revenue opportunities within the framework of the organization wide strategy
  • Work closely with RealPage departments to coordinate client needs and resolve outstanding issues
  • Grow business by anticipating customer needs and providing a high level of customer services
  • Additional duties as needed.


  • College degree Required
  • Strategic Account Management experience required
  • Utility Management experience preferred
  • Experience in the property management industry preferred
  • Proven ability to educate clients and reinforce value of services yielding expansion and retention
  • Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results
  • Strong leadership and project management skills, including the ability to effectively manage multiple projects simultaneously
  • Proficient knowledge of MS office, including Word, Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Demonstrated ability to lead, work independently and take initiative
  • Ability to communicate clients’ needs while prioritizing with organizational goals and initiatives
  • Ability to motivate others to achieve project deliverables
  • Excellent follow up skills required