Specialist, Accessibility Services at Western Governors University - WGU

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Western Governors University - WGU

Specialist, Accessibility Services

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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Position Summary

This position is responsible for assisting and providing services to students with disabilities. In addition to direct student assistance, the Accessibility Services Specialist provides consultation to WGU personnel, external agencies and prospective students.

Essential Functions and Responsibilities

  • Respond to inquiries about ADA services and eligibility, provide information to current and prospective students, university faculty and staff, and external agencies;
  • Meet with students who are requesting services to gather information about their specific disabilities, needs, and accommodation requests;
  • Assist individuals in understanding how ADA applies to their situation;
  • Understand and clearly communicate WGU processes and policies;
  • Verify eligibility for ADA services by an interactive process, including direct interviews and reviewing disability documentation from educational institutions, psychologists, psychiatrists, and other medical providers
  • Determine reasonable accommodations and set up Accommodation Plans with students;
  • Research and resolve issues with approved accommodations;
  • Maintain student ADA files, including medical documentation, accommodation letters and correspondence regarding ADA services.
  • Maintain confidentiality regarding student health information.
  • Provide timely responses to all student inquiries and accommodation requests.
  • Provide ongoing consultation and assistance to faculty and staff who are working with students with disabilities;
  • Generate and provide letters of accommodation to students;
  • Provide counsel for students with disabilities to assist them in meeting educational goals and promote independence and self-advocacy;
  • Assist in the research for assistive technologies and resources;
  • Investigate and problem solve accessibility barriers utilizing appropriate resources and collaborating with other University departments

Required Education and Experience

  • Experience in higher education or disability services
  • Bachelor’s degree
  • Working knowledge of by nondiscrimination and equal access laws including the Americans with Disabilities Act and Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities

Required Skills

  • Exemplary communication and interpersonal skills to unify ADA efforts among staff and students
  • Ability to work with a wide variety of student issues and maintain student confidentiality
  • Moderate to expert skill level with Microsoft Office Suite
  • Ability to articulate university policies and requirements
  • Ability to manage and organize multiple priorities in a fast-paced, dynamic, online environment
  • Knowledge of training principles and techniques; ability to present training materials

Preferred Qualifications

  • Experience with disability services preferred
  • Experience with online and/or competency based learners
  • Minimum 2 years university level disability services experience

Special Position Requirements

  • Position may require meeting with students outside normal business hours. Up to 10% travel to team and university events.

Competencies Required

  • Strong written and verbal communication skills
  • Excellent interpersonal and organizational skills.
  • Ability to present training materials.
  • Ability to work with a wide variety of student issues and maintain student confidentiality.
  • Strong computer skills.
  • Ability to speak with student and staff on the phone articulately and with knowledge of our polices and an understanding of requirements.
  • Problem Solving Skills: Investigates appropriate resources and involves partners when appropriate; future-oriented; assesses what will help/hinder achieving goals; focuses on what is important.
  • Interpersonal Skills: Deals with others in a considerate, respectful, and unbiased manner; approaches conflict proactively; solicits and shares feedback openly; listens with empathy and maintains composure.
  • Accuracy: Draws on factual information garnered from careful cultivation of a broad knowledge of WGU’s goals and processes; investigates beyond assumptions.
  • Adaptability: Course corrects behaviors and communication style to meet the needs of a wide range of situations; tackles obstacles appropriately; is comfortable with ambiguity.
  • Reliability: Accountable to others; does what it takes to get the job done; actions are consistent with words; follows through on commitments; exhibits exceptional integrity.
  • Attitude: Displays commitment to the organization and to personal growth; self-motivated and able to motivate and inspire others; asserts self appropriately to champion ideas; tells the truth in a direct and constructive manner.
  • Initiative: Self-directs with a strong bias for action; leads the way in improvement of performance or processes; displays keen interest in students and organization.

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