Social Media Moderator – Danish, Norwegian and Swedish at Social Element

Remote | Entry-level | Freelance | International
Social Element

Title: Social Media Moderator

Danish, Norwegian & Swedish

Location: Multiple Countries

Have you ever fancied working in the social media industry but didn’t know where to start?

  • Are you an avid console or PC gamer?
  • Do you speak Nordic languages?
  • Answered YES to all of the above? Then, we want to meet you!
  • Currently, we are looking for a Multilingual Moderator who speaks Danish, Norwegian & Swedish to provide online moderation services to our clients.
  • In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required.
  • You’ll be reviewing strong graphic images and written content that violates the guidelines of the community.
  • The Moderator will be key in providing a positive social experience for the users.

This is a freelance, home-based opportunity, ideal for anyone who is interested in working some hours during the week and weekend.


  • You have fluency in Danish, Norwegian & Swedish along with fluency in written and spoken English.
  • You are a social media enthusiast. You are confident with digital technology, and you know the latest trends in social media like the back of your hand.
  • You’ll have sound judgement and brand awareness as you have to make sure posts respond in accordance with our client’s policies and guidelines.
  • You have strong communication skills and you know how to “read” between the lines.
  • Your background experience comes from either community management, translation, moderation, customer service or social media management.
  • If you have professional and/or personal experience with the gaming industry, that would be superb!


Saturday & Sunday are a must so we are looking for candidates who can work weekends but also who have some availability across week days. You’ll be working approximately around 20 hours per week.


  • Moderating in accordance with general The Social Element guidelines and client-specific guidelines.
  • Carrying out moderation and training accordingly to the times scheduled in the schedule
  • Using templates to communicate with users appropriately and in line with the clients’ instructions.
  • Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
  • Obtaining a 2nd opinion where necessary before approving or deleting content (with other Moderators or Social Producers)
  • Supporting and helping other Moderators who are on-shift and need assistance with content
  • Buddying and mentoring other Moderators who are new to the company and/or the project
  • Completing shift reports using templates provided according to individual project requirements
  • Informing Social Producers of any technical or other issues with sites or content
  • Providing feedback to Social Producers on any client related issues


  • Native-level Danish, Norwegian and Swedish, and fluent in written and spoken English
  • Good knowledge of social media platforms (Facebook, Twitter, Instagram, Youtube, Pinterest, etc.), and show willingness to keep up-to-date with industry standards.
  • Sound judgement and ability to make quick decisions
  • Confident with computer technology
  • Organisational skills and ability to juggle several tasks
  • Excellent written communication skills
  • Moderation and/or community management experience is desirable
  • Personal or professional experience within the gaming industry


If all this sounds like you, simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:

  • Details of your personal/professional experience in social media and gaming
  • If you are happy to work on a flexible schedule
  • Why you are interested in being part of our team at The Social Element

The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy. It also offers crisis management training and simulations via its partner brand, Polpeo.

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