Senior Technical Writer at Grafana Labs

Remote
Grafana Labs

Senior Technical Writer

Location: United States

Description

Grafana Labs is the company behind Grafana, an open-source tool for visualizing and analyzing metrics. It’s commonly used for infrastructure and application monitoring, but we’ve also seen installations to monitor things like beehives, power-plants, or even ambulances. Grafana’s mission is to democratize metrics: users can create dashboards that help them get insights into how their applications behave, enabling them to iterate, take action, and improve faster.

The role

As part of our remote-first, cross-functional team focused on Grafana Cloud – our hosted cloud offering – you will work with software developers, product managers, and support to create guides and that help customers use our products to achieve their goals. Reporting to our Head of Self-Service, the Senior Technical Writer will be part of a new and growing team focused on building a great product experience for Grafana Cloud.

What you’ll be doing:

  • Analyze documentation needs and make recommendations regarding documentation priorities.
  • Write practical guides on how to get started with our products/features and best practices for common use cases.
  • Working with team members, create and implement a documentation plan.
  • Partner with our engineering teams to create public documentation on our Cloud products: Grafana Cloud for Prometheus Metrics, Graphite Metrics, Loki, worldPing and more.
  • Communicate highly complex technical concepts clearly and concisely.
  • Write articles for a wide spectrum of customers: those new and experienced with our toolset.
  • Coach developers and engineers to improve their writing.
  • Review, test, and edit content submitted by internal and external non-writer contributors.
  • Advocate for our customers in everything you do.

Requirements:

  • Ability to learn and understand complex technical concepts and explain them to developer or layperson audiences
  • Strong English verbal and written communication skills.
  • Deep empathy for customers.
  • Comfortable with ambiguity in a fast-paced environment.
  • Comfortable working independently and setting priorities based on business needs.
  • Able to learn how to use new software quickly.
  • Familiarity with GitHub and open source methodology.

Nice to have:

  • API documentation experience
  • Familiarity with developer tools and the DevOps ecosystem
  • Experienced working within the agile software development lifecycle, Grafana Labs uses Scrum
  • At least eight years of experience as a professional technical writer or equivalent.
  • A degree in English, Writing, Journalism, Software Development, or similar.

Benefits:

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) with a 4% employer contribution match
  • 30 days vacation in addition to Public Holidays

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