Senior Project Manager at NCR Corporation

Remote | Full-time
NCR Corporation

Senior Project Manager

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Location: Atlanta, GA or Remote US

The NCR Hospitality Professional Services (PS) Project Management Team is responsible for planning, defining and delivering projects across a variety of different NCR Hospitality software solutions (Aloha Platform and Aloha Essentials, NCR Back Office, NCR Mobile Pay, and a variety of Payment Solution Packages). Our projects are unique for every type of project according to the customer and engagement type: upgrade assessments, implementations, deployments, upgrades or Managed Application Services.

We are looking for an accomplished Project Manager (PM) to join our Hospitality PS Team. As a Project Manager, you will be responsible for management of Hospitality project engagements ensuring delivery and acceptance of high-quality solutions. In this exciting role, the PM designs the project goals and success markers, determines how success will be measured and tracked. The PM ensures the project remains on time and on budget with high quality and helps motivate team members to hit their goals. The Project Manager also acts as a liaison between the project team and upper level management. The PM prepares and presents progress reports and ensures the project is furthering organizational goals. Most importantly, the PM assures effective communications between and among all project stakeholders.

Specific Responsibilities Include:

  • Completes or tracks completion of project tasks; escalates assignment conflicts and issues
  • Works with PS Technical Leader and Team Leaders to generate estimates for project work
  • Manages the Change Control Process
  • Adheres to the NCR Project Management and Solution Delivery Methodology
  • Enforces NCR Global PMO Processes
  • Creates and manages the PS delivery project plan including detailed Work-Breakdown-Structures for all tasks and activities
  • Escalates poor team performance to PS management team
  • Prepares weekly (or at frequency requested) client status reports
  • Holds weekly project status update meetings with the Client Project Manager
  • Provides weekly internal project status reports to PS Partner, Program Manager and Regional PMO (if required) outlining activities performed and planned, as well as dependencies and risk
  • Tracks and documents project’s lessons learned
  • Works with the Project Coordinator (if applicable) to develop the data elements and reports needed to help manage project performance
  • Manages PSA project reporting for assigned projects
  • Has an in-depth understanding of all project budgets and charges
  • Identifies and manages engagement Risks and Issues
  • Regularly monitors assigned projects completion against schedule and budget
  • Secures on-time acceptance of Project Deliverables by the Client, manages, revenue recognition and forecasting

Basic Requirements:

  • Bachelor’s Degree in a Technical Discipline or equivalent work experience
  • Minimum of 5 years project management experience in a fee-for-service professional services context
  • Project Management Certification required (PMP, PRINCE2 or equivalent)
  • Superior written and verbal communications skills
  • Strong organizational skills
  • Excellent problem-solving skills
  • Self-directed, self-motivated
  • Good at managing multiple tasks and deliverables simultaneously

Preferred Requirements:

  • Previous experience working within a professional services organization a plus
  • NCR Domain experience (Banking, Hospitality, Retail, Technology & Telecommunications) a plus
  • Software Delivery Life-Cycle (SDLC) knowledge for planning and support of the development and testing efforts a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k

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