Senior Project Manager

Project Management | Remote, United States | AMERICAS

NICE is seeking an experienced, client-facing project manager to implement our award-winning solutions.
As a Project Manager you will:

  • Plan and control the diverse activities required to deliver projects on time, on budget and with the required quality, despite risks and issues.
  • Lead activities to foresee risks and issues and create the required mitigation plans.
  • Own and oversee the end-to-end management of a project or program of projects including:
    • Scope Management
    • Time Management
    • Cost Management
    • Quality Management
    • Human Resource/ Personnel Management
    • Communications Management
    • Risk Management
    • Procurement/Subcontractor Management
    • Stakeholder (internal and external) Management
  • Manage all phases of project – Initiation, Planning, Execution, Monitor and Control and Closing.
  • Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues.
  • Manage project related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting.
  • Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.
  • Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE.


  • Bachelor’s Degree.
  • PMI, PMP or PRINCE2 Certified preferred.


  • Proven ability to manage projects using formal methods.
  • Proven ability to take accountability and ownership of projects and drive to completion.
  • Proven technical aptitude, and relevant experience in the field and industry NICE operates in.
  • Exceptional communication and presentation skills.
  • Well-developed organization and co-ordination skills.
  • Well-developed negotiation skills.
  • Savvy in business and commercial aspects, including development and management of budgets.
  • Experienced in using PSA/Project Management Software and tools.
  • Experienced in handling crisis and difficult customer situations.
  • Experienced in managing teams dispersed geographically in a matrix organization.
  • Team coaching, motivation, and supervision.
  • Project staffing and staff management, including training needs.
  • Task minded, detail oriented.