Senior Product Specialist at OEConnection

Location: Remote, US
| Full-time
OEConnection

Senior Product Specialist – Remote

Virtual Req #1871

Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

Position Summary

Supports the delivery of quality software solutions through market research, product development and rollouts, and ongoing sustainment for assigned products with minimal support from management. Manages business processes and assigned external relationships independently.

Job Duties

  • Develops product requirements with minimal management support and works with Technology teams to gain buy in, prioritize and implement requirements, completes customer market testing (validation), perform user acceptance testing, and launch the requirements.
  • Communicates Product priorities and prioritization methodologies internally and externally using clear artifacts.
  • Puts together execution strategy/plan and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to conduct pilots, roll out new products or enhancements and drive customer satisfaction with management help on escalated issues.
  • Helps develop and present business cases for new product initiatives in order to secure project funding, and/or proposal approval.
  • Identifies areas for product and program improvement, gains buy-in from management and team, puts together and implements improvement plan, provides quantifiable results.
  • Identifies reports for data gathering needed to support assigned areas, prepares reports as needed, analyzes product and customer data to drive recommendations, insights and conclusions.
  • Identifies market research is needed for assigned areas. Conducts market research including customer surveys, one-on-one customer interviews, and competitive analysis with management support. Presents market research results in a clear, objective and quantifiable manner, Monitors customer feedback d provides consolidated tracking and reporting of market needs.
  • Develops and delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.
  • Independently develops and manages select relationships with OEMs, third parties, and other external industry professionals.

Education

An undergraduate degree from an accredited college or university with a focus in Business, Marketing, Information Technology or related discipline. In the absence of a degree, directly-related job experience in product support and/or product development is required.

Experience

Experience working with OEM repair data content and collision body shops highly preferred.

In addition to the education outlined above, at least 4 years of progressively responsible experience in a product role. Demonstrated ability to interface with key customers, strong written and verbal communication skills (including managing project artifacts), critical thinking, business acumen, and presentation abilities. A proven track record of developing and nurturing relationships, taking product requirements from inception to implementation, handling multiple priorities, and facilitating high collaboration across teams for moderate to complex projects. Extensive experience with Microsoft Office products, especially Excel.

Travel

Travel for this position is approximately 10% – 15% of the time, possibly 1 to 2 days each month.

OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Other details

  • Job Family Product
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 15

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