Senior Manager, Market Intelligence at ServiceTitan


Senior Manager, Market Intelligence

  • US Remote
  • Full time

Ready to be a Titan?

The Business Operations & Analytics organization at ServiceTitan is looking for a leader who will drive the market intelligence function to support our growth now and in the future. The ideal candidate will have experience researching and analyzing the market to develop strategies to optimize our customer acquisition efforts and drive strategic initiatives to execute on aligned strategies. Primary responsibility will include determining our market size, key market segments, and a detailed understanding of how to focus sales and marketing efforts to capture the market. They will work cross-functionally with key business stakeholders across the company including Growth, Demand Generation and will report into the Sr. Director of Sales & Marketing Operations.

What You’ll Do:

  • Market Sizing: Development and understanding of our market opportunity (TAM/SAM/SOM) both domestically & internationally based on product roadmap.
  • Market Segmentation: Determine a framework for segmenting the market to help ServiceTitan understand the market landscape and to identify growth opportunities
  • Market Prioritization: Identify and prioritize market opportunities to help ServiceTitan GTM functions know where to focus efforts
  • Market Strategy: Leverage the market intelligence to develop and establish a GTM strategy to capture the market
  • Strategic Initiatives: Drive cross-functional strategic initiatives based on the stated strategy to align customer acquisition, expansion efforts and capture stated market opportunities.

What You’ll Bring:

  • 8+ years prior experience in market intelligence, strategy or similar role; MBA a plus
  • Expertise in running cross-functional research projects and driving thought leadership
  • A mindset and attitude of relentless simplification and continuous improvement
  • Strong communication and presentation skills with ability to work with senior executives
  • Strong attention to detail and focus: This work will be used at the highest levels of decision-making
  • Highly skilled in utilizing and analyzing data to drive decision making
  • Curiosity, rigorous thinking, and a strategic mindset
  • Empathy- You approach all peers, partners & customers with kindness and consideration
  • Challenge the status quo with the goal of bringing in new innovative ideas and improving upon programs and processes

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 80% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

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