Senior Director Client Accounting at Aflac


Sr Dir, PLADS Client Accounting

  • The Location:
    • Remote, US
    • Orlando, FL, US, 32801

Job Summary

Plans and directs PLADS Group Administration and PLADS Client Accounting teams in accordance with Aflac’s policyholder service policies, objectives, and initiatives. Has accountability for PLADS internal financial reports and analysis, customer implementations, claims payments, self-insured customer bank accounts, overpayments process, and benefits payments of multi-state third Party Disability & Leave Management Benefits for multiple national and international accounts. Ensures coordination with other departments and consistent customer service to policyholders. Relies on extensive experience and judgment to plan and accomplish goals; acts as a catalyst and motivator for developing new programs and services, as well as reprioritizing existing resources to support strategic initiatives; leads key management activities and committees. Serves as policy service liaison to coordinate and implement audit and sox controls within the division.

Principal Duties & Responsibilities

  • Provides strategic leadership across PLADS Group Administration and PLADS Financial Services to ensure efficient operations within performance standards, corporate policies, and regulatory guidelines
  • Provides oversight of billing, remittance, commissions, and overall client accounting practices within PLAD
  • Maintains knowledge of the technologies and processes throughout the industry to drive automation and streamline processes
  • Works collaboratively with all lines of business across PLADS to identify, design, and implement process improvement strategies related to billing, remittance, commissions, and client accounting within PLADS
  • Develops an organizational framework and provides the necessary leadership to ensure the ongoing availability of qualified and motivated staff to meet current needs and planned future growth
  • Develops long-range visionary strategic plans and annual budgets for the areas within scope of responsibility and ensures that operations are managed within authorized budgets; advises, develops, reviews, and approves budgets, plans, and business goals
  • Reviews and interprets performance against operating plans and standards for the division; provides information and reports to the team on interpretation of results and approves changes in plans; presents monthly reports on performance
  • Develops and presents matters requiring decisions to key management stakeholders
  • Creates an environment that supports the vision, direction, objectives, goals, purpose, and mission of the organization
  • Performs other related duties as required

Education & Experience

  • Minimum Required Bachelor’s Degree In accounting, finance, or a related discipline Preferred Master’s Degree
  • Minimum Required 10 years of professional job related work experience, 5 years management experience
  • Minimum Required Experience in accounting, financial reporting, financial planning, analysis and operations, preferably in the insurance industry
  • Preferred Experience leading digital transformation initiatives Preferred CPA or other professional designation
  • Or an equivalent combination of education and experience.

Job Knowledge & Skills

  • Strong functional skills in accounting, financial statements, management reporting, data mining, and data management
  • Well-developed presentation techniques
  • Experience in multiple core functions/services (e.g., general accounting/transaction processing, planning, reporting & analysis)
  • Knowledge and understanding of the operations of the business
  • Strong quantitative, analytical skills with attention to detail and accuracy
  • Demonstrated creativity in problem solving skills to enable sound decision making
  • Excellent verbal and written communication and relationship building skills
  • Ability to prioritize, negotiate and work with a variety of internal stakeholders
  • Proven ability to think strategically and have a demonstrated focus on action and results
  • Ability to influence the organization to implement new policies, procedures and programs

Organizational Competencies

Acting with Integrity, Communicating Effectively, Pursuing Self-Development, Serving Customers, Supporting Change, Supporting Organizational Goals, Working with Diverse Populations

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