Senior Commercial Agency Services Specialist at Citizens Bank

Location: Remote, US
| Full-time
Citizens Bank

Title: Senior Commercial Agency Services Specialist (Remote)

Location:  US Locations

Category: Commercial Banking

ReferenceNumber: 220292

JobType: 1st Shift



This position is responsible for Commercial Loan Syndication administration and processing. The incumbent will service complex portfolio of Commercial Construction loans.

  • Ensures the timely and accurate execution of loan servicing and maintenance activity with an emphasis on analyzing calculations such as loan and fee accruals.
  • In depth review of loan construction draws and monitoring of budgets to ensure line items are in balance and proper reallocations.
  • Maintain a specific portfolio of customer accounts. Process payments, advances, payoffs, rate changes and other maintenance related to these transactions.
  • Balance accrual, billing and general ledger accounts and systems, monitor report and escalate outstanding items.
  • Process Swingline and Sweep related transactions and occasionally produce manual settlements.
  • Work with customers, lending regions, internal departments and other banks to resolve syndication and participation differences, manually recalculating loan histories if needed.
  • Research complex escalated issues and effectively convey pertinent information to management and business stakeholders.
  • Create and review departmental procedures aligned with regulatory requirements
  • Assist in department projects including system upgrades, conversions and interfaces
  • Interface closely with Portfolio and Relationship Managers and collaborate to reduce cycle time for client delivery as well as drive operational efficiencies for day to day processing
  • Assist with training of junior members and serve as proxy for Manager as needed


  • Minimum of 5 years experience reviewing Commercial loan documentation
  • 3+ years experience in an Agency Services role
  • LIQ experience strongly perferred.
  • General ledger balancing experience


  • Bachelor degree preferred

Hours and Schedule:

  • Hours: 40
  • Schedule: M-F 8-5

*This role is not available in CO

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