Senior Account Manager at Tyk Technologies

Remote | Full-time | International
Tyk Technologies

Senior Account Manager

  • REMOTE
  • United States
  • Commercial

Description

Who are Tyk, and what do we do?

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post and Skills Future Singapore, to global organisations like the Financial Times, and Starbucks. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

The internet started by connecting mainframes, by the end of the 20th century 600m desktop and laptop computers exchanged email and web-traffic. Today around 15 billion ‘things’ are connected to the internet, growing at a rate of a billion per year. Tyk are committed to enabling interconnectivity between systems and between devices. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone – for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more:

What can you do with us?

We are looking for a seasoned sales representative to join a fast growing software startup to help uncover, nurture, and build relationships in install based accounts across North America. The ideal candidate will have a history of success in startup environments with a proven ability to work as part of a team, build something where nothing exists, and instill instant trust and accountability with customer, partner and internal relationships.

Here’s what you’ll be getting up to:

  • Represent Tyk commercially in all customer, prospect, and partner facing relationships in the account manager’s territory.
  • Meet and exceed individual quotas.
  • Stay up to date and current with Tyk internal sales tools.
  • Manage new and existing client relationship engagements to drive pipeline, revenue, and customer satisfaction.
  • Set and manage customer/prospect expectations for their experience with the Tyk product portfolio.
  • Manage the customer journey from prospect to paying customer throughout the post sales cycle.
  • Handle ongoing account updates and inquiries from existing clients, drive a high rate of renewal, and upsell new business within existing customer portfolio.
  • Identify case study opportunities with customers.
  • Work with the VP of Sales to develop partnerships and key accounts across North America to help scale Tyk rapidly.

Requirements

Here’s what we’re looking for:

  • Strong direct account and customer management, in Technology Sales.
  • History of handling cold calls, new demos, customer escalations, and all customer communication.
  • Ability to present proposals and articulate core value propositions.
  • Proven track record of quota achievement.
  • Knowledge of the technical stack, including database, middleware, APIs.
  • Solid digital background with understanding and/or at least 5 years hands on experience in software development or related technical fields.
  • Proven track record of managing all aspects of a successful account through initial engagement, proposal, delivery and renewal.

Benefits

Our early stage team members are shaping our business, there is an attractive package based on experience and performance that includes share options. Everyone has unlimited paid holiday. We have total flexibility in hours, so plan your day around your commitments to ensure you can give your best at work and at home.

You will work with a talented, and passionate team of industry experts, who are developing a cutting-edge product that is driving change and innovation within startups and household names alike.

We’re a distributed team. Work from our offices during induction if you want, once you are up to speed, you can work from home, a cafe, your mum’s house, wherever you get your best work done, we’ll support you in making that happen.

The best software and hardware available – we are prime movers in “The New Stack”, our setup reflects that.

We are growing rapidly and are looking for team members keen to grab hold, accelerate that further and shape our future.

What’s it like to work here?! check it out:

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

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