Remote
Rackspace

Salesforce Senior Project Manager

Professional Services

Remote, United States

Description

About RelationEdge, a Rackspace Company

As a Platinum Salesforce Implementation Partner, RelationEdge is focused on implementing technology solutions that are simple to use and provide powerful information that drives our clients’ business. Our methodology is based on business process engineering and optimization, employing a Process First, Technology Second approach to solving business problems. RelationEdge’s passion for helping clients better market, sell, and service their customers is essential and what has distinguished us from competitors.

Position Summary

RelationEdge is seeking a full-time Senior Salesforce Project Manager to support engineering and operations in the planning, implementation and successful closing of our Salesforce projects, as well as internal projects and daily management. This person will have a disciplined approach to managing clients, planning, organizing and scheduling resources, great attention to detail, and an understanding of the importance of process fulfillment. The successful candidate will see the value in detailed tasks in relation to the “big picture” and will make significant contributions to the development of processes and procedures that drive our business forward.

Responsibilities

The Senior Salesforce Project Manager will manage the delivery of RelationEdge’s Salesforce projects for clients which will include, but isn’t limited to the following:

  • Oversee and take responsibility for the successful completion and timeliness of Salesforce projects within set budget
  • Create and maintain project plans inclusive of communication matrix, responsibility matrix, schedule and budget
  • Manage stakeholders working with multiple clients (local and remote) and teams (onsite, remote and offshore)
  • Lead business and functional requirements definition and prioritization of requirements
  • Owns and executes the project according to the PACED Methodology
  • Produce a detailed project plan to match customer requirements
  • Manage project plan and report any risks to Service Delivery Leadership
  • Maintain project status and updates in RelationEdge’s project management tool
  • Secure customer signoff for each delivery phase
  • Participate in the creation and review of all project documentation
  • Set and manage deadlines with clients and internal team: assign responsibilities, monitor progress of projects, weekly client status reports, and calls
  • Manage client expectations and maintain communication throughout the course of the project
  • Serve as the main driver of the client relationship and communication
  • Assist Executive Leadership in establishing project estimates and milestones which you will lead
  • Assist Executive Leadership in continuous improvement activities and operational analytic reporting
  • Prepare reports for clients and RelationEdge management regarding the status of projects and address issues/concerns when appropriate
  • Work with customer to set up training plan and reviewing the training documentation in line the project documentation
  • Facilitate and drive process flow analysis and process redesign along with Salesforce Architect
  • Participate and support in user acceptance testing efforts as needed including issue tracking and appropriately managing those issues against project scope and timeline
  • Lead internal project team meetings and meetings with the customer
  • Participate in internal projects as required

Required Skills & Experience

  • Minimum of 5 years experience managing the project delivery of CRM implementations within a consulting environment, preferably Salesforce.com implementations
  • Must have Sales and Service Cloud certifications
  • Experience in professional services/consulting organization
  • Experience in Waterfall and Agile approaches to project management
  • Experience managing multiple projects at one time (including but not limited to: implementations, upgrades, and new installations)
  • Strong time management skills as you’ll have multiple priorities to focus on in a week that often change based on client demand
  • The ability to be self-directed and work in an ambiguous and dynamic environment
  • Demonstration of good judgement; ability to know when to listen vs. ask questions
  • Must maintain professional knowledge of Salesforce.com
  • Innate service mentality and care for the client experience
  • Demonstrated ability to proactively mitigate risk
  • Strong work ethic and the ability to work autonomously
  • Strong business and technical acumen
  • Exceptional written and verbal communication
  • Bachelor’s degree is preferred; MBA or other advanced degree is a plus
  • Must be able to perform the basic functions of the job
  • Candidate must have the unrestricted right to work in the US without requiring sponsorshipAbout Rackspace

    Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people we call them Rackers. We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

    More on Rackspace
    Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.