Publisher Support at AdThrive

Remote | Entry-level
AdThrive

Publisher Support – Onboarding Specialist

Location: United States

This position is remote work-from-home. Remote U.S. candidates are encouraged to apply.

Our company and mission

AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the complicated world of online advertising. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, traveling, and so many other areas) get to write about it and be paid to focus on their dream. We help families pay their bills and find hope. We help small business owners thrive. We support people who are making the internet a better place!

As an Onboarding Specialist for AdThrive, you understand the blogging industry and are immersed in current trends. You’re the kind of person who enjoys helping people and going out of your way to make sure they’re happy. You understand the importance of a good first impression and have a keen sense of awareness in regard to the human condition — how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!

We’re looking for someone who would be happy to spend most of their day establishing and building relationships with new publishers through written communication and helping them understand the AdThrive process and the heart behind what we do. This will include building confidence and trust with new publishers throughout the process, analyzing how their ads are performing, coming up with smart, creative ways to frame analytical data so that “non-numbers” type people can understand it, and working closely with a variety of internal teams to strategize and plan so that we can constantly work toward making our services and experience better for our community of publishers. Bottom line: Our company’s heart is to serve the best content creators on the web, and as an AdThrive Onboarding Specialist, you get to serve on the welcoming committee!

Day in the Life:

  • Responsible for establishing an exceptional first impression of AdThrive
  • Building and maintaining awesome relationships with publishers through written communication
  • Crafting thoughtful, extremely detailed and personal responses to publisher questions in our support system (Zendesk)
  • Analyzing ad layouts and earnings and putting that into easy-to-understand terms
  • Going above and beyond to provide publishers with a stellar experience
  • Administrative/data entry tasks
  • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, and more
  • Communicating complex concepts simply and creatively
  • Organizing data to find solutions

You’ll do well if you have:

  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • Excellent writing and communication skills
  • A passion for solving tough problems and proposing elegant solutions
  • The motivation to try and make everything you touch better
  • A genuine desire to help others solve problems and succeed
  • A high level of comfort working in a fast-paced environment
  • Creativity in your veins
  • A willingness to learn new things and adapt to change
  • Familiarity with current blogging trends and insights

Qualifications:

  • Strong written communication skills
  • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
  • The patience and ability to handle multiple tasks within a day
  • A “self-starter” mentality: you know what needs to be done and don’t need someone to ask you to do it
  • Data comparison/analysis and high levels of comfort with spreadsheets
  • General understanding of online advertising and blogging
  • Previous experience in customer support and building client relationships
  • Commitment to AdThrive’s Mission Statement

We have a lot of applicants come through for this position and are looking for someone very unique and specific to fill this role. Please address the following points in your email/cover letter and don’t be afraid to elaborate and tell stories!

  1. Share an example of your writing somewhere online – your own blog, an article you’ve written for another site, etc.,
  2. Have you ever participated in an amazing customer support team? Tell us more about that and what made it so memorable?
  3. Are you driven to learn new things? Tell us about an accomplishment in your life that you’re proud of, or the last time you learned something new.
  4. Pick one company that you feel represents the best customer service you’ve ever experienced and explain why you chose them.
  5. Show off your creativity in some way (yep, we’re keeping this vague on purpose)!

There are limitless opportunities here for the person who makes themselves valuable. We’re a young company and growing fast, so strong leaders and strong performers will have the opportunity to grow and see increasing responsibility.

A competitive base salary will be offered. In addition, we offer health/dental/vision benefits, 401k, life insurance, paid/vacation/sick/personal time, and many perks.

CafeMedia is an equal opportunity employer.

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