Project Support at AIS - Applied Information Sciences

AIS - Applied Information Sciences

Title: Project Support

Location: United States

Ability to maintain an Interim Secret Clearance is Required

As a Project Support, you will have the ability to support clients and collaborate with team members. An Interim Secret Clearance is required and this is a remote position.

  • To effectively coordinate across the Engineering and Analyst teams to ensure project delivery/solutions are as per the customer specifications and requirements; and, ensure customer satisfaction of project quality and progress
  • Work with the team to ensure weekly status reports are promptly updated and ready for management review, assist with compiling the report and SLA performance
  • Work with the team and extract from the weekly status reports to update the monthly IPR report
  • Co-ordination of publication, review, and sign-off of major Project Management deliverables
  • Follow up with respective assigned team members on various Adhoc requests from the client to ensure prompt responses
  • Track all Adhoc quotes and assist the PM and DPM in follow up and reporting on these
  • Take full responsibility for on-boarding activities and off-boarding activities
  • Track Remedy support queues for the team and generate reports – assist the team leads with queue management activities, flag potential SLA violations, etc.
  • Support the adoption of the project lifecycle and deliverables, programmer level risk and issue coordination
  • Conduct project induction for the employees on the Do’s and Don’ts in the project, escalation matrix in the project, introduction to the project, etc.
  • Taking responsibility on completion of the mandatory training both for new resources as well as annual training requirements for all project personnel
  • Coordinating and handling the official meetings for delivery management for the projects
  • Maintain contact lists and schedules
  • Assist with coordination of projects and providing updates to the Project Schedule
  • Assist with coordinating Team building activities

Profile of Success

  • Bachelor’s degree with over three years of IT support experience
  • Self-directed, motivated and positive attitude and solid written and verbal communication skills
  • Ability to manage multiple unrelated tasks independently, with minimum supervision, while still meeting deadlines
  • Strong attention to detail, analysis, and creative problem-solving skills
  • Easily cognizant of business interactions between project-level details and program strategy to be a proactive contributor to both
  • Demonstrated ability to follow standard project management methodologies, as well as business transformation and project best practices
  • Advanced experience with Microsoft Project, Excel, Visio and PowerPoint

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