Project Coordinator at User Interviews

Remote
User Interviews

Project Coordinator (Fully Remote)

  • Remote
  • Operations
  • Full-Time Remote
  • Remote role; candidates must be located in the United States.

About Us

We’re a 44-person fully distributed team on a mission to make it easier for teams to discover and embrace user insights. We believe that consistent user feedback is key to success. We know, because our first company flopped—read our origin story.

What We Do

User Interviews helps teams make better business decisions by making user research easier, faster, and more enjoyable. Trusted by known brands such as Spotify, Fidelity, Adobe, and Glassdoor, our platform makes recruiting research participants and managing logistics—like scheduling, messaging, and incentive payouts—seamless.

About the Role

As a Project Coordinator, you’ll manage a group of valuable clients, playing a pivotal role in keeping our customers happy through excellent communication and support.

Work Schedule:

This opening is for our Tuesday – Saturday shift (note: please only apply if this schedule works for you!)

Primary Responsibilities

  • Create long-term relationships with high-value customers
  • Manage the recruitment and full lifecycle of all researcher projects for assigned teams
  • Serve as the product expert, keeping up to date with new product releases and features
  • Provide exceptional reactive/proactive communication and support to our researchers, troubleshooting when necessary
  • Bring ideas and brainstorms to the forefront related to our team goals

Requirements

  • Down-to-earth self-starter
  • Excited by the idea of joining an early-stage and lean startup
  • Bachelor’s degree
  • 3-5 years experience

Bonus points for…

  • Experience in User Research
  • Experience at a User Research Agency

Benefits

  • Competitive starting salary
  • Eligible for performance based salary increases every 6 months.
  • 100% premium-covered healthcare + dental + vision coverage for you
  • Annual learning stipend
  • Equipment and office setup budget
  • 401(k) with company-sponsored contribution
  • Life, AD&D, and long-term disability insurance
  • Paid parental leave (6 weeks maternal, 3 weeks paternal)
  • PTO, holidays and floating holidays

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