Product Manager at 15Five

Remote
15Five

Product Manager

  • US-BASED ONLY /
  • R&D – PRODUCT MANAGEMENT /
  • FULL TIME EXEMPT

ROLE OVERVIEW

Our continuous performance management software has quickly become one of the most popular People Operations products in the SMB market. Thanks to its innovative functionality and embodiment of our Best-Self philosophy, our solution is supporting employee development in ever-larger enterprises in more markets around the world.

The R&D team’s Product Manager will play a key role in ensuring this innovation continues. You will do this by turning customer needs into product priorities and roadmaps with user stories. Working closely with other departments, you’ll be responsible for effectively communicating product details and coordinating launches that help customers maximize their investments with us. Once shipped, you’ll track success metrics, report results, and propose necessary updates. This role requires someone who can build consensus within critical timelines and motivate stakeholders toward developing best-in-class products that reflect 15Five’s core values.

AREAS OF FOCUS

  • Squad strategy and execution
  • Product Roadmap, strategy and execution

WHAT YOU’LL DO

    • Understand our product and business strategies along with our existing and future customers
    • In collaboration with your Group Product Manager, drive the strategy, vision, and ongoing roadmap for your product area and for your squad
    • Use market data, customer feedback, and differentiating capabilities to influence product prioritization and strategy
    • Lead problem discovery for your product area and execution of the solution together with engineering and design peers
    • Work with Product Design & Research to understand customer needs and behavior
    • Share customer insights with the wider Product team and use them to refine product direction
    • Drive product improvements based on user data, customer feedback, and A/B testing
    • Create scalable solutions while simultaneously pre-empting future customer needs
    • Understand complex technical challenges and convey them to non-technical stakeholders
    • Identify key northstar metrics across your product area
    • Develop long-term strategies to improve metrics and use them to tell a better story about 15Five
    • Serve as squad ambassador to the Sales, and Customer Success and Support teams
    • Rapidly iterate and evolve the product to meet the needs of a hyper-growth company
    • Work closely with your partners from Customer Success, Sales, Design, Engineering, Support, Product Marketing and other teams to solve key operational challenges and execute solutions
    • In collaboration with the rest of the Product Management team, contribute to the definition and implementation of Product Management best practices
    • Align with cross-functional stakeholders from Customer Success, Revenue Organization, Product Marketing, and Support on product strategy and launch

WHAT YOU’LL BRING

    • 2-4 years of product management experience
    • Experience building products that collect data and meaningful insights
    • Experience turning ideas into action and able to show results
    • Experience working on SaaS products in a mid-size organization (200-1000 employees)
    • Experience with B2B products is a plus
    • Effective communication skills and adept at building relationships
    • Ability to engage with end users, conduct user research, and integrate findings into your work
    • Quick decision-making skills to solve complex technical and operational challenges
    • Ability to dive into big projects and manage them from start to finish with assistance when needed

WHO YOU ARE

    • Analytical with a metrics-driven approach to problem-solving, product development, and growth
    • Collaborative and able to bring out the best in others to find the right answers
    • Passion for all things data
    • Empathetic, going out of your way to ensure customers’ needs are heard
    • Growth-minded and open to coaching and mentorship
    • Apply feedback immediately to improve performance and evolve personally and professionally

DESIRED IMPACT BY 3 MONTHS

    • Complete new-hire onboarding
    • Build cross-company relationships to understand different perspectives and promote your squad
    • Understand how each member of your Squad Leadership team works and interacts
    • Develop strong general knowledge of both the customer experience and back-end product
    • Recognize major pain points as well as key areas that drive success with 15Five
    • Understand why companies decide to purchase 15Five and why others do not
    • Develop deep knowledge of your product area, including KPIs, common issues, and trends
    • Review in detail the open tickets related to your area
    • Own in-progress and/or planned projects
    • Prioritize backlog regularly and ensure your squad is working on the most important issues
    • Lead your squad in creating new OKRs having validated with internal and external stakeholders

DESIRED IMPACT BY 6 MONTHS

    • Create a 6-12 month roadmap with a clear story and prioritized based on analytics
    • Share roadmap story with key internal and external stakeholders
    • Gain buy-in from your squad and other teams you depend on for success
    • Clearly articulate the vision and immediate outcomes to your squad for a singular group focus
    • Create an environment that supports productivity and understand your role to ensure it
    • Establish a regular cadence with your squad that delivers value to customers
    • Ship clear, concise releases that are understood internally and externally
    • Monitor and share success metrics tied to your squad’s releases

DESIRED IMPACT BY 12 MONTHS

    • Define input and insight funnels to help reevaluate priorities and focus on the right outcomes
    • Drive data literacy within your squad
    • Use data to share the value your squad is delivering and drive iterations of releases
    • Consistently challenge your squad to improve and ship value by bringing clarity and focus
    • Partner with your Agile Coach to help continuously drive the squad’s velocity forward

SAMPLE WEEK IN THE LIFE

    • Monday: Attend the Product Manager Huddle followed by an all-hands Boost. Meet with squad designer on project progress, address engineer questions and tickets
    • Tuesday: Meet for a sprint kickoff, jump on a customer call, conduct a 1-on-1 with your manager, share roadmap updates, prepare for upcoming product release
    • Wednesday: Join your Squad Huddle meeting followed by an all-hands Boost, meet with squad designer, then spend the rest of the day doing work on strategy and specifications
    • Thursday: Assist in a sales conversation with a prospect about your product area, plan for project discovery, brainstorm the R&D process initiative you are supporting
    • Friday: Join Question Friday, meet with squad designer, review engagement data to inform the roadmap, submit your 15Five and weekly product update, finish the week’s tasks and plan ahead

ABOUT 15FIVE

15Five is a people and performance platform that instantly upgrades each and every manager. It works by combining employee engagement, continuous performance management, and manager effectiveness software with education, services, and community. At the heart of our approach is Best-Self Management, an evidence-inspired strategy for cultivating world-class managers and transforming organizations by unlocking every employee’s potential. With our holistic solution, CEOs, HR leaders, and managers create highly-engaged, high-performing organizations.

We work with over 2,000 forward-thinking companies that use our solution to bring out the best in their people, including big brand names like Credit Karma, WP Engine, Adobe, and Fitbit. 15Five is backed by Next 47, Origin Ventures, Point Nine Capital, and Matrix Partners. Its headquarters are based in San Francisco, with offices in New York and Raleigh, NC. The company is working 100% remotely during the COVID-19 pandemic.

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