Remote | High-paying | International
Customer.io

Product Designer

at Customer.io

Remote

At Customer.io our design team is working hard to build a product that nudges companies toward empathetic communication with their customers. We help them send automated messaging that their customers actually like to receive. If that’s exciting to you, we should talk.

Our current team includes designers who are passionate about developing our design system and improving our visual design. We would love to add a Product Designer with a specific interest in solving the complex user experience problems in our product.

About Customer.io

We believe that businesses who create strong relationships with their customers will outperform the ones who don’t.

Were working to make Customer.io the default choice for any internet business to deliver great, automated customer experiences at scale. Customer.io is used by over 1200 businesses to create continuity after a person leaves a website or mobile app. Every message (receipts, win-backs, and onboarding) across every channel (email, push, sms and more) can be managed and measured in Customer.io.

What will you be doing as Product Designer?

  • Sketching exploratory designs and customer journeys for new features.
  • Building high fidelity mockups and sharing opinionated design proposals in Slack and Notion.
  • Collecting and acting on feedback from your peers and our customers.
  • Pairing with developers to bring ideas to life in interactive prototypes.
  • Iterating on our design system by making improvements to foundational styles, components, and processes.

Examples of some recent projects we’ve worked on:

  1. Transitioning all of our page layouts to card-based layouts to help users focus on content.
  2. Designing a drag-and-drop workflow builder so people can visualize complex automated messaging workflows.
  3. Discussing and writing guidelines for our take on accessibility (check it out in our WIP design system documentation)

What will you bring to the table?

  • If you identify as a UX or UI designer, that’s okay. We don’t care much about labels.
  • The most important thing: You have a deep interest in finding ways to improve UX in complex flows and features.
  • You have a solid understanding of interaction design methods and best practices (including journey mapping, human computer interaction, and animations).
  • You have a growth mindset and are willing to challenge our team and propose changes to how we do things.
  • You genuinely care about understanding the outcomes of products you work on and will make design decisions that protect our customers and their end-users.
  • You can present your work clearly to an asynchronous team.
  • You have experience in user research and usability testing practices.

And bonus if you have these skills too:

  • Ability to level-up our copy strategy.
  • Experience working with SVGs and creating illustrations.
  • Visual design acumen (color, typography, iconography).
  • Understanding of HTML, CSS, and git.

Why should you work with Customer.io?

We’re in a special moment as a company: small enough where you’ll have a big impact as an individual, big enough to have resources to conquer ambitious goals as a team, yet calm about how we set growth goals.

We are a remote-first company – we have employees in Australia, the United States, India, and beyond. We meet up twice a year to get to know each other, but prioritize asynchronous communication strategies that help us build strong relationships from wherever we choose to work.

We do a lot of research to ensure everyone is paid well and think our new Product Designer will be paid around $90,000-$110,000, but will adjust for experience. Check out our career’s page for more information on our great benefits and why you should come work with us!

Diversity statement

We want to build and maintain a diverse, inclusive, and equitable environment where everyone has the opportunity to learn, mentor, and grow. We know that diverse teams make better products, and especially encourage applicants from underrepresented groups to apply if you have any questions, please let us know. We want people with different backgrounds from the team we have today to bring their perspective and thoughtfulness to the work that we do and the culture were always working to build.