People Insights Coach at Emplify

Remote
Emplify

People Insights Coach

  • Remote

Why you’ll want to be a part of our story:

We’re all-in to help people achieve their true potential at work. We’re relentlessly pursuing growth and development. We strive to be extraordinary, fueled by a commitment to the mastery of our craft. We show courage through communicating candidly and sharing bold ideas. We always believe we can and relentlessly envision a brighter future. We are an inclusive, trusting, and caring community. We are Emplify, and we help create thriving cultures in which people can do the best work of their lives.

What we’re doing at Emplify:

Our employee engagement measurement platform fuses advanced survey technology and proven methodology with human strategists and coaches to identify the specific actions business leaders and managers can take to continually improve employee engagement and performance. We help create engaged workforces, foster manager excellence, and give employees a reason to invest their full heart and mind in their work. It’s the true calling of leaders, and the journey of Emplify: To create thriving cultures in which managers excel and people can do the best work of their lives. Want to join us?

What you’ll be doing as part of the team:

The People Insights Coach ensures that people leaders within our customers’ organizations understand their employee engagement data and know what to do to improve the employee experience for their teams. Having people leaders personally act on their engagement data ensures improvements, which leads to happier and fulfilled employees, improved business outcomes, and customers experiencing true value.

The People Insights Coach is part of a team including Account Managers and Engagement Consultants that work to deliver employee engagement analysis to customers, educating people leaders on engagement and coaching them through their team’s data so they can take measurable action. The Coach will:

  • Provide tailored, individual or group coaching and discovery for people leaders across all levels and industries, utilizing data analysis, our proven Emplify engagement methodology, and professional coaching competencies
  • Serve as an accountability partner, empowering people leaders to feel confident in prioritizing their management focus and act on their engagement data to ensure improvements, leading to fulfilled employees and improving business outcomes
  • Collaborate daily with Engagement Consultants and Account Managers to provide a seamless engagement journey for customers as they progress through our solution
  • Maintain thorough records of client interactions and services rendered utilizing Customer Success software and systems (SalesForce, ChurnZero, Emplify Insights, Google Sheets, etc.)
  • Assess needs, establish goals, and create and implement coaching strategies
  • Continually scan the landscape for best practice thinking and approaches in the engagement and leadership space in order to develop leaders and help our customers create thriving, engaged cultures
  • Partner with the broader Coaching Team to assist with projects that scale growth and value to internal and external stakeholders utilizing our solution

You’ll know if you’re successful if:

  • You partner with people leaders to meaningfully improve work for their team resulting in incremental group engagement score increases over time
  • You add value to the human component of our engagement solution through curious questioning in your coaching to understand workplace culture (behavioral science, team dynamics, change management) in the context of various industries, leading to growth in coaching services demand
  • You synthesize large amounts of quantitative and qualitative information from multiple groups of data to create relevant themes that can be applied organizationally and increase the likelihood of our customers investing in coaching services
  • You see positive customer feedback ratings and an increased number of customer referrals

What you’ll bring to the table:

  • Professional coaching certification preferred or equivalent with coaching core competencies
  • At least 3 years of experience consulting with or coaching executives and managers on how to improve their leadership, culture, or work processes
  • Experience in Leadership Development, Organizational Development, Training, and/or Human Resources preferred but not required
  • Previous success using technology and data to support your consulting or coaching
  • Experience and confidence interacting with leaders of all levels, from the C-suite to front-line supervisors
  • You must have a tolerance for change. Learning and throwing away ideas that fail early is key to our fast-paced success, so agility and flexibility is critical for this role
  • Self-starter who thrives in a collaborative environment
  • Effectively balance empathy and understanding with being a trusted advisor who delivers direct, honest feedback and input
  • Detail-oriented and highly organized
  • Ability to relentlessly focus in a high energy, high performing work culture
  • Beyond an amazing coaching background, to apply for this role you must have a stable internet connection (for video conferencing), a confidential space for hosting client sessions with a clean background, and proficiency with Gsuite, Zoom, Slack, and other basic internet technologies
  • You must be continually striving to grow and challenge yourself to achieve your wildest goals – always pushing to the very edge of what you think you’re capable of
  • You must have an innate drive for excellence and mastery of your craft, fueled by intellectual curiosity
  • You must have the courage, passion, and tenacity to relentlessly pursue our mission

Why you’ll love working at Emplify:

  • We hire only exceptional talent, you’ll be joining a world-class team
  • We are rapidly growing, we reward our team with variable compensation plans based on the attainment of quarterly targets
  • We care about your total wellness, we offer a 401(k) plan w/ a generous matching contribution as well as comprehensive medical, dental, and vision insurance plans
  • We understand the importance of family and time to recharge, we provide parental leave benefits, unlimited PTO, and remote flexibility
  • We are invested in your growth, every Emplifier sets a professional development objective each quarter and we offer company wide professional development events
  • We want every team member to engage in our culture, we have bi-monthly cultural events to have some fun and a caring and innovative culture team that knows how to host a party
  • We acknowledge the whole person, we send Emplifiers a wide range of unique gifts for various life events, such as a newborn or personal move
  • We love swag, and we deck our new hires out in Emplify’s finest gear so you can represent our team wherever you are
  • We connect and care for each other, new hires will be invited to a slack channel that pairs you at random with other Emplifiers to create connections as you join our team
  • We know goals are important, so we create a customized onboarding plan for each new hire with some early objectives to help you ramp up sooner and build relationships with the team

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