Payment Process Manager (Temp to Perm)
at Wikimedia Foundation
San Francisco, CA or Remote
Status: Temp to Perm
The Wikimedia Foundation is looking for a strategic and analytical Payments Expert to drive the payments strategy and operations for the organization. Payments are a core component of Wikipedia’s Fundraising platform and a key to success for our 2030 organizational vision, enabling mission-aligned readers to become donors and support the Wikimedia mission. This position’s role is to make payments efficient, effective, and low-cost, while contributing to our global payments strategy. This Expert will be a part of the Fundraising Operations team and manage the day to day risk and operations, bug reports, network and PSP relationships, and work cross-functionally with finance, engineering, and directors to drive and execute the payments strategy.
We’d like you to do these things.
- Manage global operations for all payment providers by owning key relationships and manage operational components of those relationships, including on-boarding, escalation, reconciliation and day-to-day operations
- Monitor and analyze transaction metrics to discover trends and inform product priorities
- Collaborate with Fundraising leadership to further develop the Payments Operations strategy by defining, executing, and communicating operational processes, standards, and a roadmap to expand capabilities, drive growth, and increase operational efficiency
- Collaborate with internal stakeholders (Legal, Finance, Engineering, etc) to optimize payment flows aiming to increase revenue and manage costs
- Support cross-functional teams for payment platform to build out critical tools, create and automate processes where possible, and address longer-term or recurring issues
- Execute payment programs effectively by supporting implementation teams within payments and across the entire organization as a subject matter expert on operational matters. Be responsible to maintain service levels globally
We’d like you to have these skills:
- 3+ years experience in payment operations and/or partnerships, e-commerce
- Deep understanding of the entire payments ecosystem including international methods and alternatives, payment processors and gateways, acquiring banks, card networks, authorizations, and settlement
- Experience managing projects for complex cross-functional initiatives
- Exceptional analytical skills; 80/20 thinker that is able to quickly prioritize and be tactical about getting to impact fast – bias for action
- Ability to communicate clearly and interact daily with executives on key strategic topics
- Very strong relationship management and negotiating skills
- Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Data-driven approach for ongoing operational performance measurement and tracking
- Team player, who cares deeply about his or her own work and also helps colleagues succeed
- Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
- Bachelor’s degree
And it would be even more awesome if you had the following:
- Non-profit payment processing knowledge and management
- Excellent cross-group collaboration skills, ability to impact and influence outcomes in a matrixed environment
- Proven ability to manage multiple, competing priorities simultaneously
- Being vocally self-critical
About the Wikimedia Foundation Fundraising Team:
Wikipedia and other Wikimedia projects are authored and edited entirely by communities of volunteer contributors. The Wikimedia Foundation (WMF) maintains the technical infrastructure to support these communities and pursues a permanent agenda of technical and programmatic innovation. It also supports an incredibly diverse global community of editors and readers through global conferences, public outreach activities, and strategic relationships which support the cause of free knowledge. It is a highly transparent, collaborative organization. A global network of Wikimedia chapter organizations conducts important activities to support the movement in a fast-growing number of countries.
The WMF Fundraising Department collaborates with and works as a part of the broad Wikimedia community — including readers, donors and editors/contributors — to raise required revenue for the Foundation in a way that promotes the health and growth of Wikimedia communities and the projects they create and manage.
The Wikimedia Foundation is…
…the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.
The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply