Patient Ambassador at UCM Digital Health
Location: US Locations Only; 100% Remote
Patient Ambassadors are our liaisons to our patients. Using strong customer service skills, a patient ambassador conducts patient contacts via phone and/or video and documents, resolves, or refers to any complaints or concerns the patient and/or family members may have regarding their experience with UCM Digital Health.
Patient Ambassadors represent what is special about UCM Digital Health. Our care for the patient and commitment to their wellness is the focus of the patient ambassador. A positive attitude, a compassionate mindset, and the willingness to work with a highly functional team.
|SUMMARY OF RESPONSIBILITIES AND DUTIES:|
This position has no supervisory responsibilities.
- High-school diploma or equivalency required; Associate’s degree a plus.
- 2 years of call center, customer service, or direct patient care required.
- 1 year of working with blended technology platforms (i.e., software platforms, customer databases, dispatch CAD, call center, and telephony systems).
- Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
- Ability to manage time effectively and handle both internal and external conflicts
- Excellent interpersonal, communication and diplomacy skills; the ability to interact effectively in person (remote) and in writing with people of various professional and cultural backgrounds; prior exposure to a diverse, multicultural work environment.
- The ability to communicate fluently in English; bi-lingual or multi-lingual is a plus.
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machine.
Occasional (0-40%)/ Frequent (41-71%)/Constant (72%-100%)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Constant computer work which may require repetitive motion, prolonged periods of sitting and sustained visual and mental applications and demands.
- Occasional lifting, bending, pulling, collating, and filing, some of which could be heavy (>10lbs)
This job description is intended to convey information essential to understand the scope of the position. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity Statement
UCM Digital Health maintains a strong policy of equal opportunity in employment. It is out objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation, or identity, national origin, age, disability, veteran status or any other characteristic or status protected by applicable federal, state or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and termination.
Location: US Locations Only