Order Management Customer Service Specialist at Solugenix

Remote
Solugenix

Residency Requirements: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, South Dakota, Texas, or Wisconsin

Duration: Full Time

Rate: $13.00 – 14.00 per hour, differential for French fluency

Solugenix is looking for a motivated Order Management Customer Service Specialist to work Monday – Friday. French fluency is a plus!

Qualifications:

  • 2-4 years Customer Service experience in a high-volume contact center environment
  • Tech Savvy: typing, navigating through multiple applications while engaging with the customer
  • Strong written and verbal communication skills
  • Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers
  • Proficiency in Windows, Excel, Word, Ticketing Systems

Responsibilities:

  • Fields incoming calls from customers regarding orders for products
  • Achieves SLA targets and call metrics to ensure high customer satisfaction
  • Understands order entry and order processing procedures
  • Takes full accountability for customer satisfaction with a highly professional personality and demeanor

Education and/or Experience

  • High School diploma required. 
  • College degree is highly desirable.
  • 1 to 2 years’ experience in a customer service environment
  • Knowledge of Medical/Life Sciences work experience
  • Experience with MS Excel
  • ERP experience (SAP experience is preferred)

Other Skills and Abilities

  • Excellent verbal and written communication skills
  • Strong attention to detail is essential, including correct spelling and correct documentation of a sequence of numbers
  • Ability to successfully present company policies and procedures
  • Ability to follow written and verbal instructions
  • Ability to work with changing priorities
  • Ability to listen effectively
  • Ability to work independently with limited direct supervision
  • Ability to successfully communicate with other departments within the company

Residency Requirements: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, South Dakota, Texas, or Wisconsin

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